Chief Information Officer, Automation Practice Manager Executive at Advantage Point Solutions LLC
Reseller
2022-05-19T15:42:00Z
May 19, 2022
We primarily work with call center projects. Top management or directors usually don't work with Verint. Supervisors, managers, contact center agents, and back-office workers use these solutions. Automation makes workers more efficient by providing faster access to information and doing some rule-driven work that would typically require multiple applications. Verint automates task-level activity. All of this RPA stuff is like software duct tape. No company wants to use RPA for its mission-critical processes. Companies use RPA when hundreds or thousands of programs need to interact with their core applications and processes. You use RPA to overcome integration shortcomings in major vendors' products, so you use solutions like Mulesoft API Management, enterprise service bus, and RPA. These companies have evolved to simplify how workers interact with a highly complex and continually fragmenting user set. It's like duct tape to patch a hole or wrap a considerable amount of information all in one bundle.
What is RPA? Robotic process automation (RPA) is a software technology that enables enterprises to build, deploy, and manage a virtual workforce made up of software robots (“bots”) that emulate the actions of humans in interactions with software and digital systems.
We primarily work with call center projects. Top management or directors usually don't work with Verint. Supervisors, managers, contact center agents, and back-office workers use these solutions. Automation makes workers more efficient by providing faster access to information and doing some rule-driven work that would typically require multiple applications. Verint automates task-level activity. All of this RPA stuff is like software duct tape. No company wants to use RPA for its mission-critical processes. Companies use RPA when hundreds or thousands of programs need to interact with their core applications and processes. You use RPA to overcome integration shortcomings in major vendors' products, so you use solutions like Mulesoft API Management, enterprise service bus, and RPA. These companies have evolved to simplify how workers interact with a highly complex and continually fragmenting user set. It's like duct tape to patch a hole or wrap a considerable amount of information all in one bundle.