The tool's pricing is quite high. When I purchased the software, I constantly contacted the representatives. I requested a single license, but they informed me that only packages of three licenses were available. This made it very difficult for us to manage the cost, especially given the economic challenges in our country. The price of $5,000 is high, and transferring money from one country to another, particularly in dollars, is challenging due to high exchange rates. Although we managed to purchase it then, the lack of a single license option and the high cost were issues. I had trouble getting my issue across when I posted a problem with screenshots on the forum. The support team initially didn't seem to understand my problem and replied with general questions. I had to send more emails to explain it better. I think their support could be better. We expect support people to know the software well and understand our issues.
At the moment, I haven't encountered any significant issues with ACL Analytics because it seems quite robust and fully functional. However, in the future, to enhance the user experience, it would be beneficial if the software could improve its capabilities when extracting data from databases, particularly for those who may not be familiar with SQL queries. Predictive query suggestions could be a useful feature to make the process smoother and more user-friendly, helping users generate accurate queries without needing to memorize complex syntax or search for it online. Another area where ACL Analytics could improve is in handling Unicode characters and scripts. Currently, it restricts Unicode scripts to run on Unicode installations, which can be limiting. It would be beneficial if the software could allow unicode scripts on non-unicode installations and vice-versa without restrictions.
The ease of use could be better. In terms of additional features, I'm not that educated on all of its features. I could probably take a couple of classes.
The tool's pricing is quite high. When I purchased the software, I constantly contacted the representatives. I requested a single license, but they informed me that only packages of three licenses were available. This made it very difficult for us to manage the cost, especially given the economic challenges in our country. The price of $5,000 is high, and transferring money from one country to another, particularly in dollars, is challenging due to high exchange rates. Although we managed to purchase it then, the lack of a single license option and the high cost were issues. I had trouble getting my issue across when I posted a problem with screenshots on the forum. The support team initially didn't seem to understand my problem and replied with general questions. I had to send more emails to explain it better. I think their support could be better. We expect support people to know the software well and understand our issues.
The product's pricing has increased over the years.
At the moment, I haven't encountered any significant issues with ACL Analytics because it seems quite robust and fully functional. However, in the future, to enhance the user experience, it would be beneficial if the software could improve its capabilities when extracting data from databases, particularly for those who may not be familiar with SQL queries. Predictive query suggestions could be a useful feature to make the process smoother and more user-friendly, helping users generate accurate queries without needing to memorize complex syntax or search for it online. Another area where ACL Analytics could improve is in handling Unicode characters and scripts. Currently, it restricts Unicode scripts to run on Unicode installations, which can be limiting. It would be beneficial if the software could allow unicode scripts on non-unicode installations and vice-versa without restrictions.
The ease of use could be better. In terms of additional features, I'm not that educated on all of its features. I could probably take a couple of classes.