Acquia Digital Experience Platform (DXP) can be improved in several ways. I believe there is still meaningful room for improvement in several areas. One area where I believe improvement is possible is the overall learning curve and onboarding experience, especially for non-technical users and organizations that are newer to the enterprise Drupal ecosystem. Acquia Digital Experience Platform (DXP) is powerful and highly flexible, but that flexibility sometimes introduces complexity. For technical teams with strong Drupal experience, the platform is manageable. But for a small organization or institute or teams with limited enterprise CMS experience, the initial setup and governance architecture feel overwhelming. I feel more guided onboarding frameworks and simplified configuration are required. Another area that could be improved is the user experience for content authors and business users. While Acquia has improved in this area over time, there are still opportunities to make the content management experience more modern, streamlined, and business user-friendly. I also believe the platform could further strengthen its native AI and intelligent automation capabilities. As someone working extensively in machine learning and AI, I see enormous potential for deeper integration of intelligent features directly within the platform ecosystem, such as automated SEO optimization suggestions, predictive personalization, behavioral segmentation, content quality scoring, and natural language search and content discovery. Another area where I see future opportunity is composable architecture support. Modern enterprises increasingly prefer flexible, headless, and composable digital ecosystems where services can be swapped or extended easily. Overall, Acquia Digital Experience Platform (DXP) can certainly be improved, particularly in the area of usability, AI-driven capabilities, onboarding simplicity, and many more. Digital accessibility and compliance requirements continue evolving globally. Stronger built-in accessibility governance and automated compliance monitoring would be highly beneficial. I also believe that documentation and knowledgeable accessibility could continue to be improved. The technical documentation is comprehensive, but sometimes it is highly fragmented or oriented toward experienced Drupal developers. Another area where I feel improvement would be valuable is integration simplification. It supports integration quite well from an architectural standpoint, but enterprise ecosystems are becoming increasingly API-driven and composable.
After using Acquia Digital Experience Platform (DXP), I have found a few areas that could improve. One area is the learning curve for new users, as the platform includes many enterprise-level features and integrations, which sometimes makes onboarding complex, especially for those unfamiliar with the Drupal ecosystem and cloud deployment workflows. More simplified onboarding guidance and beginner-friendly documentation would benefit new users. Another important area is the user interface and administrative experience; some sections feel that they require a more modern and intuitive approach, particularly when managing environment deployment and configuration settings, so a modern UI would be useful. Simplifying navigation and improving usability would help my team work more efficiently. From a QA and release management perspective, deeper built-in testing and reporting capabilities could add more value to the system, as enhanced dashboards for deployment tracking, automated test integration visibility, and centralized reporting would improve monitoring and troubleshooting during our release cycles. Additionally, the licensing and pricing may challenge small organizations with limited budgets; offering more flexible pricing models or feature packages could make the platform more accessible to a wider range of businesses. Overall, Acquia Digital Experience Platform (DXP) performs well for enterprise digital experience management, but improvements in usability, onboarding, and reporting would enhance the overall experience.
While Acquia Digital Experience Platform (DXP) works beautifully and provides an overall positive experience, there are areas where it could be improved. One area is the learning curve for some advanced features; while basic content management is straightforward, certain configuration and advanced functionality can require additional training or technical expertise. I would also appreciate seeing some administrative tasks and workflows simplified because making changes to more complex content structures can sometimes feel more involved than expected, particularly for business users who are not highly technical. Another opportunity for improvement is reporting and analytics; while the platform provides useful insights, having a more intuitive and customizable dashboard for business users would make it easier to track engagement and content performance without relying on additional tools. A key point that has arisen within our team is the desire for more business user-friendly analytics and reporting features. While the available data is useful, having a more customizable dashboard and easier access to key engagement metrics would help non-technical users derive insights more quickly. We have also discussed making some advanced features easier to discover and configure since, while the platform is quite powerful, newer users may not always be aware of the capabilities available to them without additional training and support. Recently, as digital engagement expectations have grown, we have found ourselves looking for greater flexibility in personalization and audience segmentation. Although Acquia Digital Experience Platform (DXP) already provides strong capabilities in this area, continued enhancements would allow us to deliver even more targeted experiences to different stakeholder groups.
The support usually worked quite well, but the problem that led us to shift to another platform was also in support, as the quality of service degraded at some point, which became a bit of a problem. Initially, we received really good support in various cases, but it became unsatisfying when we couldn't find clues on particular issues, repeating multiple times. That was the reason to move away at some point, or at least one of the reasons. Our customer project had to be moved from Acquia Cloud to another service, which was dictated by multiple reasons, with one being the price and another being a degrading quality of service. I wish that this quality wasn't falling down and that we would continue the partnership. I am talking mostly about Acquia Cloud and I am not quite sure if it overlaps with Acquia Digital Experience Platform (DXP) because when I see what is mentioned as DXP on Acquia's website, it seems to be a bit different kind of thing, reminding more of no-code, low-code solutions. For Drupal, I believe it is one of the best solutions you may have if you have a considerable contract with Acquia and you agree on the price.
The main improvement needed for Acquia Digital Experience Platform (DXP) is related to its complexity, as it is not that lightweight with a surfeit of features, requiring users to read up on all the myriad of features, and while it is a sophisticated enterprise product that necessitates that complexity, the learning curve can be a bit steep for less experienced users needing quick task completion. The needed improvements for Acquia Digital Experience Platform (DXP) include that the product is evolving in the right direction, and the AI aspect probably needs a bit more improvement, especially where it aligns with AI-driven content orchestration.
Software Developer at a outsourcing company with 1,001-5,000 employees
Real User
Top 20
Mar 30, 2026
With Site Studio, Acquia Digital Experience Platform (DXP) could be less coupled to the module itself. It should be more modular and decoupled. Every tool I use from Acquia Digital Experience Platform (DXP) is very good, and I have not identified any other improvements needed beyond what I have already mentioned.
Learn what your peers think about Acquia Digital Experience Platform (DXP). Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
Acquia Digital Experience Platform (DXP) can be improved by enhancing their service and support capabilities and continuing to build partnerships with strategic solution providers.
I only have product knowledge about Site Studio, and the only missing thing was some kind of performance issues. We faced loading issues, performance issues, and some kind of optimization issues on some pages. Acquia may have optimizations that we have not purchased, but for our case, we faced some performance issues. Since I do not exactly know if there are any existing solutions for the performance issues which we were not subscribed to, I am not an expert to comment on that. The only issue I faced was what I already mentioned, and the fix I can suggest is that they can improve performance. That thing might already be there, but I am not sure about that.
In terms of scalability, Acquia is not suitable for e-commerce; it's more suited for content publishing and marketing websites. Due to security concerns, Acquia and Drupal have not gained strength as fully transaction-based platforms.
One area for improvement is how Acquia sizes its platform for customers, which can be ambiguous and often results in penalties after doing business. Issues with defining site requests and visits are not standard in the market. They also need to improve their support and technical advisory services. The manuals provided lacked clear and complete information.
Acquia Digital Experience Platform (DXP) is a comprehensive suite designed to facilitate content management, site building, and digital marketing. It integrates various tools to deliver personalized customer experiences across different digital channels.
What key features does Acquia DXP offer?
Content Management System (CMS): Built on Drupal, it offers robust content management capabilities that enable users to create, manage, and optimize digital content easily.
Personalization: Acquia...
Acquia Digital Experience Platform (DXP) can be improved in several ways. I believe there is still meaningful room for improvement in several areas. One area where I believe improvement is possible is the overall learning curve and onboarding experience, especially for non-technical users and organizations that are newer to the enterprise Drupal ecosystem. Acquia Digital Experience Platform (DXP) is powerful and highly flexible, but that flexibility sometimes introduces complexity. For technical teams with strong Drupal experience, the platform is manageable. But for a small organization or institute or teams with limited enterprise CMS experience, the initial setup and governance architecture feel overwhelming. I feel more guided onboarding frameworks and simplified configuration are required. Another area that could be improved is the user experience for content authors and business users. While Acquia has improved in this area over time, there are still opportunities to make the content management experience more modern, streamlined, and business user-friendly. I also believe the platform could further strengthen its native AI and intelligent automation capabilities. As someone working extensively in machine learning and AI, I see enormous potential for deeper integration of intelligent features directly within the platform ecosystem, such as automated SEO optimization suggestions, predictive personalization, behavioral segmentation, content quality scoring, and natural language search and content discovery. Another area where I see future opportunity is composable architecture support. Modern enterprises increasingly prefer flexible, headless, and composable digital ecosystems where services can be swapped or extended easily. Overall, Acquia Digital Experience Platform (DXP) can certainly be improved, particularly in the area of usability, AI-driven capabilities, onboarding simplicity, and many more. Digital accessibility and compliance requirements continue evolving globally. Stronger built-in accessibility governance and automated compliance monitoring would be highly beneficial. I also believe that documentation and knowledgeable accessibility could continue to be improved. The technical documentation is comprehensive, but sometimes it is highly fragmented or oriented toward experienced Drupal developers. Another area where I feel improvement would be valuable is integration simplification. It supports integration quite well from an architectural standpoint, but enterprise ecosystems are becoming increasingly API-driven and composable.
After using Acquia Digital Experience Platform (DXP), I have found a few areas that could improve. One area is the learning curve for new users, as the platform includes many enterprise-level features and integrations, which sometimes makes onboarding complex, especially for those unfamiliar with the Drupal ecosystem and cloud deployment workflows. More simplified onboarding guidance and beginner-friendly documentation would benefit new users. Another important area is the user interface and administrative experience; some sections feel that they require a more modern and intuitive approach, particularly when managing environment deployment and configuration settings, so a modern UI would be useful. Simplifying navigation and improving usability would help my team work more efficiently. From a QA and release management perspective, deeper built-in testing and reporting capabilities could add more value to the system, as enhanced dashboards for deployment tracking, automated test integration visibility, and centralized reporting would improve monitoring and troubleshooting during our release cycles. Additionally, the licensing and pricing may challenge small organizations with limited budgets; offering more flexible pricing models or feature packages could make the platform more accessible to a wider range of businesses. Overall, Acquia Digital Experience Platform (DXP) performs well for enterprise digital experience management, but improvements in usability, onboarding, and reporting would enhance the overall experience.
While Acquia Digital Experience Platform (DXP) works beautifully and provides an overall positive experience, there are areas where it could be improved. One area is the learning curve for some advanced features; while basic content management is straightforward, certain configuration and advanced functionality can require additional training or technical expertise. I would also appreciate seeing some administrative tasks and workflows simplified because making changes to more complex content structures can sometimes feel more involved than expected, particularly for business users who are not highly technical. Another opportunity for improvement is reporting and analytics; while the platform provides useful insights, having a more intuitive and customizable dashboard for business users would make it easier to track engagement and content performance without relying on additional tools. A key point that has arisen within our team is the desire for more business user-friendly analytics and reporting features. While the available data is useful, having a more customizable dashboard and easier access to key engagement metrics would help non-technical users derive insights more quickly. We have also discussed making some advanced features easier to discover and configure since, while the platform is quite powerful, newer users may not always be aware of the capabilities available to them without additional training and support. Recently, as digital engagement expectations have grown, we have found ourselves looking for greater flexibility in personalization and audience segmentation. Although Acquia Digital Experience Platform (DXP) already provides strong capabilities in this area, continued enhancements would allow us to deliver even more targeted experiences to different stakeholder groups.
The support usually worked quite well, but the problem that led us to shift to another platform was also in support, as the quality of service degraded at some point, which became a bit of a problem. Initially, we received really good support in various cases, but it became unsatisfying when we couldn't find clues on particular issues, repeating multiple times. That was the reason to move away at some point, or at least one of the reasons. Our customer project had to be moved from Acquia Cloud to another service, which was dictated by multiple reasons, with one being the price and another being a degrading quality of service. I wish that this quality wasn't falling down and that we would continue the partnership. I am talking mostly about Acquia Cloud and I am not quite sure if it overlaps with Acquia Digital Experience Platform (DXP) because when I see what is mentioned as DXP on Acquia's website, it seems to be a bit different kind of thing, reminding more of no-code, low-code solutions. For Drupal, I believe it is one of the best solutions you may have if you have a considerable contract with Acquia and you agree on the price.
The main improvement needed for Acquia Digital Experience Platform (DXP) is related to its complexity, as it is not that lightweight with a surfeit of features, requiring users to read up on all the myriad of features, and while it is a sophisticated enterprise product that necessitates that complexity, the learning curve can be a bit steep for less experienced users needing quick task completion. The needed improvements for Acquia Digital Experience Platform (DXP) include that the product is evolving in the right direction, and the AI aspect probably needs a bit more improvement, especially where it aligns with AI-driven content orchestration.
With Site Studio, Acquia Digital Experience Platform (DXP) could be less coupled to the module itself. It should be more modular and decoupled. Every tool I use from Acquia Digital Experience Platform (DXP) is very good, and I have not identified any other improvements needed beyond what I have already mentioned.
Acquia Digital Experience Platform (DXP) can be improved by enhancing their service and support capabilities and continuing to build partnerships with strategic solution providers.
I only have product knowledge about Site Studio, and the only missing thing was some kind of performance issues. We faced loading issues, performance issues, and some kind of optimization issues on some pages. Acquia may have optimizations that we have not purchased, but for our case, we faced some performance issues. Since I do not exactly know if there are any existing solutions for the performance issues which we were not subscribed to, I am not an expert to comment on that. The only issue I faced was what I already mentioned, and the fix I can suggest is that they can improve performance. That thing might already be there, but I am not sure about that.
One area where Acquia Digital Experience Platform (DXP) can be improved is the cost structure, as it's quite an expensive solution for what it is.
In terms of scalability, Acquia is not suitable for e-commerce; it's more suited for content publishing and marketing websites. Due to security concerns, Acquia and Drupal have not gained strength as fully transaction-based platforms.
One area for improvement is how Acquia sizes its platform for customers, which can be ambiguous and often results in penalties after doing business. Issues with defining site requests and visits are not standard in the market. They also need to improve their support and technical advisory services. The manuals provided lacked clear and complete information.