There should be a reduction on the interest of the high loan since, when you apply for a high business loan, high interest is required. They should offer larger loans at a relatively lower interest compared to those who get small loans. The Visa and MasterCards processed should be of higher quality and well-designed. There has been a delay in the processing of the gift cards.
Prepaid cards need a lot of attention. They have a few limited currencies like the USD and Naira, which is too limited. Sometimes the transactions do not appear on the card after being deducted from merchants. Some merchants do not accept these cards as they are non-3-D enrolled. The user interface needs a lot of improvement. It is not mobile-friendly. You can only use the web application on computers or laptops which may not be so convenient.
There should be a possibility to create multiple cards at once for different currencies. They only support two currencies at the moment - USD and Naira currency - which is not so good for me. The registration page requires a lot of information. They should consider shortening it and maybe using a "next" feature so that you can submit other information on another page rather than filling everything from a single page which looks so tiresome. You cannot export transactions for offline reading. This should be implemented so that users can export their transactions to read offline and/or share with other departments.
The solution could improve by allowing passwords to be reset more easily. At the moment we have to contact the customer care team and it can take some time. This is not ideal when we have customers waiting.
The registration page needs a lot of improvement. They require you to have the social media platforms in your name before an account can be validated. They take a long time to activate the account as well, which is something more annoying in the case you need to use the solution instantly. Other payment methods like Google Pay and Apple Pay do not seem to work as the payment gets declined even when you use a valid card and link it to the wallet. Withdrawing money from the bank is not possible as they only work with Mobile cash, which does not hold a lot of money.
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There should be a reduction on the interest of the high loan since, when you apply for a high business loan, high interest is required. They should offer larger loans at a relatively lower interest compared to those who get small loans. The Visa and MasterCards processed should be of higher quality and well-designed. There has been a delay in the processing of the gift cards.
Prepaid cards need a lot of attention. They have a few limited currencies like the USD and Naira, which is too limited. Sometimes the transactions do not appear on the card after being deducted from merchants. Some merchants do not accept these cards as they are non-3-D enrolled. The user interface needs a lot of improvement. It is not mobile-friendly. You can only use the web application on computers or laptops which may not be so convenient.
There should be a possibility to create multiple cards at once for different currencies. They only support two currencies at the moment - USD and Naira currency - which is not so good for me. The registration page requires a lot of information. They should consider shortening it and maybe using a "next" feature so that you can submit other information on another page rather than filling everything from a single page which looks so tiresome. You cannot export transactions for offline reading. This should be implemented so that users can export their transactions to read offline and/or share with other departments.
The solution could improve by allowing passwords to be reset more easily. At the moment we have to contact the customer care team and it can take some time. This is not ideal when we have customers waiting.
The registration page needs a lot of improvement. They require you to have the social media platforms in your name before an account can be validated. They take a long time to activate the account as well, which is something more annoying in the case you need to use the solution instantly. Other payment methods like Google Pay and Apple Pay do not seem to work as the payment gets declined even when you use a valid card and link it to the wallet. Withdrawing money from the bank is not possible as they only work with Mobile cash, which does not hold a lot of money.