Network and Security Engineer at a security firm with 11-50 employees
Reseller
Top 5
2023-10-25T10:23:34Z
Oct 25, 2023
The main area for improvement with Array AG Series is its support services. Compared to products like Cisco and Zscaler, the support response time is slower, often taking three to four hours. The follow-up process through email and phone calls adds to the hassle. A more efficient and responsive support system would make a big difference in the overall user experience and satisfaction with the product.
What is an SSL VPN? A secure sockets layer virtual private network is known as an SSL VPN. An SSL VPN creates a secure and encrypted connection over a network that is less secure - for example, the internet. When connecting your mobile device or computer to a private network, a VPN conceals your IP address and establishes an encrypted connection that allows you to securely share data while simultaneously shielding your identity. SSLs work by converting private data or information into a...
The main area for improvement with Array AG Series is its support services. Compared to products like Cisco and Zscaler, the support response time is slower, often taking three to four hours. The follow-up process through email and phone calls adds to the hassle. A more efficient and responsive support system would make a big difference in the overall user experience and satisfaction with the product.