What needs improvement with Aruba Access Points?

Some customers comment that the shape and size of the access point is a little big, especially the one installed in the guest room. Other than that, nothing specific in terms of improvements comes to mind.

Since we are in health care, it would be beneficial to have enhanced security features around medical devices and IoT, especially for improving the visibility of medical devices within the WiFi network.

The product is highly priced. They could improve pricing.

The pricing can be improved.

Our company has encountered a few issues with the product versions, firmware and the APs, but it was solved later on. Presently our company wants to integrate Aruba Access Points with ClearPass, which we need to purchase separately. The solution should provide features to integrate audio and video devices in presentation rooms, for example, TV sets and audio sets. Our company team has faced a few challenges with guest authentication; sometimes, the guests don't receive the feedback or password in their email at all or on time while using Aruba Access Points, and we need to manually intervene to identify the issue.

The product's prices are an area of concern. The product should be available at a lower price point.

The price could be a bit lower.

The support from Aruba, as well as the overall HPE unit, has been lacking. The regional head and hepatic services are nonresponsive, leading to a decline in market share. While Aruba is recognized for its top-notch quality, especially in switching technology, the services and support in the African region need significant improvement. There is a suggestion to focus on enhancing services, support, and presale activities in this region to address the challenges faced by customers, particularly in healthcare. Continued emphasis on research and development, along with addressing regional issues, is recommended for sustained success.

The solution’s pricing could be improved.

The high-end series gives better coverage, but we have to spend more on it. The tool could be cheaper.

The solution's lead time is very slow and should be improved.

The disadvantage of Aruba Access Points is experienced by me when I need it to offer me a long range of coverage. When it comes to some devices, where maximum users connect with Aruba Access Points, the range of coverage area it provides is reduced. When a large number of users join Aruba Access Point, they are provided with a very small range of coverage. The aforementioned aspect related to the product is an area where improvements are required. In the future, I want Aruba Access Points to provide more scalability options. The scalability part of the solution comes into the picture, especially when considering the product's performance issues. More scalability options are required in the solution, especially during times when my company needs to switch users or shift them to some other area. From an improvement perspective, Aruba's technical support team should consider providing a faster response to the queries raised by users. Training for users related to Aruba's upcoming firmware releases should be provided. Aruba Central is a good product, and users need similar capabilities in Aruba Switches and Aruba Access Points at a very low price point. Aruba provides its users with a lifetime hardware replacement, and I want the same thing in Aruba Central, wherein users get lifetime product support and switches. In short, Aruba should make it possible for users to incur a one-time cost for Aruba Central.

We encountered some challenges when deploying different models of access points, particularly as our network expanded. Initially, using smaller models like the 200 or 300 series worked well, but as the network grew, issues related to signal strength and coverage became noticeable. The newer models, such as those supporting Wi-Fi 5 and Wi-Fi 6, had stronger standards but suffered from slower signal penetration, which resulted in dead spots. Another concern is that when clients wish to migrate to higher-end models, it necessitates running additional cables to address these coverage gaps, mainly due to the higher models having less penetration. I would appreciate for the higher-end models to offer the same signal strength as the older, smaller models, even while maintaining the latest standards, as this would enhance the overall network performance and coverage. There was an issue with equipment delivery where a different model was received, resulting in signal coverage gaps due to differences in signal strength compared to what was initially tested. Having stronger signal strength in the higher-end models, similar to the lower-end models, would be a valuable improvement.

The solution’s updates and firmware are complicated to upgrade.

These days, every OEM gives services on their cloud. We want to move the wireless controller to our cloud. If a company has multiple offices in multiple locations, we need to direct connectivity without depending on any other location. Going with a cloud solution will make dependency no longer a challenge from a connectivity point of view. If you move an account, you get the freedom. You're not dependent on any other locations selling the same product.

I am not sure if it is a weakness, but Aruba sometimes redesigns Aruba Central and the web interface, which is sometimes an annoyance because you have to check everything all over again because the settings would have been placed somewhere else in the graphical interface, for example.

The product should provide more coverage. The coverage provided should be equivalent to that of Cisco. It will be good if the product’s device provides coverage of at least 50 to 60 feet. The solution should increase security. The devices need to be more secure. Anyone who wants to hack or access the product can easily do it. The users do not receive any alerts if somebody is trying to access the tool.