There is room for improvement in terms of response time and first-level support quality. Barracuda CloudGen Firewall needs to learn from FortiManager and Palo Alto, as I see that they have automation and their reporting is easier to generate compared to Barracuda CloudGen Firewall. I would like to see built-in endpoint integration in the next release of Barracuda CloudGen Firewall, including EDR. They need to improve or at least have an AI-assisted traffic analyzer alert. Their support can be improved as well.
One of the main challenges that we face with Barracuda CloudGen Firewall is that the URL filtering and application control license are not perpetual and need to be renewed every year, so it can be a bit expensive.
Offensive Security Analyst at a outsourcing company with 201-500 employees
Real User
Top 5
Dec 15, 2025
Overall, Barracuda CloudGen Firewall is very effective, but there is always room for improvement. One area that could be enhanced is the user interface, making it slightly more intuitive for new users. Additionally, advanced reporting and analytics could be more customized to provide deeper insights. Despite this, the firewall performs reliably and meets most of our organizational needs. One additional improvement that could enhance the experience is faster troubleshooting support or more detailed guided documentation for complex configurations. While the firewall is reliable, having more step-by-step tutorials or video guidance could help new users set up and optimize. Overall, the enhancement would make the platform even more user-friendly without affecting its current strong performance.
The interface of Barracuda CloudGen Firewall is not as user-friendly as others. It is a bit complicated and could be improved. The initial setup can also be complex because it involves navigating different menus instead of a linear setup process. Integration with AI would be helpful as modern attacks often utilize AI.
There could be improvements in licensing. Some licensing aspects are challenging; for example, if you're using an active-passive setup, you have to license both firewalls. Some competitors now offer a floating license between the two. They offer more streamlined license allocation.
Information Security Leader at Alcaldía de Medellín
Real User
Top 5
Jul 29, 2024
However, the solution isn’t perfect. It sometimes lets through emails incorrectlycategorized as safe but malicious. I believe the tool could be improved by incorporating artificial intelligence to enhance its email analysis capabilities, though I’m unsure if this feature is currently available.
Project Manager & IT Consultant at a tech services company with 11-50 employees
Consultant
Nov 8, 2023
We need high availability and load balancing. The product does not enable load balancing. We are looking for alternate solutions. We have multiple VPN channels with clients and sites. We need to ensure that the traffic is optimized so that the full bandwidth of the existing network is utilized. If the link goes down, the traffic must be routed without any downtime in the connection.
The biggest downside is that it is quite an expensive product. So a little bit better pricing or some options for a little bit cheaper device would be nice. They are quite complex to get up and running for anything beyond a basic installation. They could do something better with their initial setup wizard to make things just a little bit easier. Besides that, they're pretty good as far as I'm concerned.
It would be better if they had a trace and trap feature. It's hard for me to say anything bad about Barracuda. This is because we had a firewall go down in the town of Kirkland Lake, and it was a blown-out port, and they had an instant replacement.
I would like to see the connection improved. We now have a one gigabyte connection and the old firewall has 500 MBs. That's not enough, which is why we are also buying a new firewall for at least one gigabit, which will give us a faster line and faster internet. In the next release, I'd like to see more security for viruses and similar things and also block DDOS.
IT Manager at a construction company with 5,001-10,000 employees
Real User
Oct 31, 2022
They have a very complicated interface. It's very hard to learn. The administration interface should be more intuitive or easier to use. They should also include bundle training. That would be a benefit. The initial setup is complex.
The price could be better. The problem is that the network security landscape is very dynamic. New threats come in daily, and new approaches must be made. However, we haven't encountered anything Barracuda CloudGen Firewall couldn't handle so far.
The management program is something that only certain people understand. It does its own logic sometimes. It's very hard to use it. Barracuda is complex in terms of doing simple things. It could be more user-friendly. It needs to be more logical. The price is a bit higher than other vendors.
Founder CTO at a tech services company with self employed
Real User
Jan 3, 2022
There is room for improvement in * performance * the support language. The support they're providing right now is from a different country, and in our country, there are people—network admins and IT heads—who don't speak English properly. So Barracuda needs to provide support agents who speak additional languages, such as Bangla. Another problem with Barracuda, in my experience, is the appliance lifetime. For example, the policy for the X300 device that they sold to us was that you renew every year and, after the third year, you get a new appliance. But after the third year, they made the device obsolete. So instead of getting the next one free, they charged me for a new one. This kind of bad sales practice is not appreciated.
The biggest issue that I have with this solution is that it is not super intuitive. Once you know what to do, things make sense, but you can't just open the program and start doing things. It would be great if there was a little bit more guided usage inside the program.
System Administrator at a healthcare company with 11-50 employees
Real User
Jul 13, 2020
The solution could be improved with visibility into the traffic about what's happening at a given time. I think the analytics are weak and although it appears to be doing its job, it's difficult to know exactly what it's doing. I would like to see complete, real time and historical playback of all traffic and the amount of bandwidth utilized by each network.
I think the command line could be improved. In Cisco, Palo Alto and Juniper, the command line is a little more friendly. Everything I do is command line, I don't use a GUI interface. So you get used to using commands in the command line that have better command line tools.
Senior Network Engineer at a tech vendor with 11-50 employees
Consultant
Top 20
Apr 5, 2020
The interface should be more user-friendly and it should be easier to configure. Its configuration are divided per module/service. You will have Firewall service, VPN module and others service. Each services are under 1 server tree. You have to configure at different tabs to make it functions which I found easy to get confused. There are no wizard for guided configuration. You have to depend on their manual at barrcuda campus. Fortunately the manual is quite comprehensive. The inclusion of a load-balancing capability in the future would be helpful.
CEO at a tech services company with 11-50 employees
Real User
Feb 26, 2020
There is always room for improvement on the solution. Their client VPN is not always working that well, so on computers specifically that could be something to change. It is pretty expensive, but I think all of the solutions are, so it's something that's expected. There are some bugs that are in the program. Occasionally when there are updates, there's a bug or two that you might find that cause issues. There was a major issue for a while, and I don't know if it's fixed yet with a third-party VPN provider. If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand.
Improvement should focus on fixing vulnerabilities. One of the issues with firewalls is that they don't dynamically update. If you experience an attack it can take a very long time to find a solution. It's the same issue with the Microsoft operating system which has all kinds of vulnerabilities and they put patches on to fix them. Firewalls are similar. It would be great to see a sharing of information but this is unlikely to happen. Everything in the industry is proprietary. It's similar to Dell computers, everything is proprietary and Barracuda is the same. They want to protect what they're doing with the firewall and so they don't want you to know how they work. For the user, there are tech people like network managers and security managers who won't share information about their vulnerabilities so you'll never know what's wrong. You know enough to use the product but not enough to enable you to solve the real security issues. At some point, they'll probably need to develop frequency hopping to make hacking more difficult.
Business Systems Manager at ACT Pipe & Supply, Inc.
Real User
May 29, 2019
The technical manuals, at times, have images that don't match the actual screens and are not always as clear as they could be on the configuration. This requires a call to their very good support department.
System Engineer at a tech consulting company with 501-1,000 employees
MSP
Apr 23, 2019
We would like to see a solution that is focused on container deployment, which is very important right now. Clients are looking at those kinds of deployment more often, so it has become a center of focus.
System Administrator at a educational organization with 201-500 employees
Real User
Dec 11, 2018
To start working with spam, it takes a while because the product has to see that multiple emails are coming in with all the spam. If it could reduce that amount of time, then we would reduce the amount of users who are receiving spam.
The usability for the administrator's experience needs improvement. My system administrator has some questions about its overall connectivity and flexibility. I would like to see UI improvements in the next release.
The unit seems to be handling our 150MB pipe okay, but logger refresh leaves a bit to be desired. A rule for email announcements, when configured hits occur, would be a great improvement for a more efficient experience.
Barracuda CloudGen Firewall offers strong VPN, scalable network management, and advanced threat protection. Its capabilities include dynamic VPN, SD-WAN, URL filtering, and malware protection, making it essential for network security in distributed environments.Known for its robust security and user-friendly management, Barracuda CloudGen Firewall helps safeguard networks, manage traffic, and secure connections across distributed sites. It provides critical security features and solutions...
There is room for improvement in terms of response time and first-level support quality. Barracuda CloudGen Firewall needs to learn from FortiManager and Palo Alto, as I see that they have automation and their reporting is easier to generate compared to Barracuda CloudGen Firewall. I would like to see built-in endpoint integration in the next release of Barracuda CloudGen Firewall, including EDR. They need to improve or at least have an AI-assisted traffic analyzer alert. Their support can be improved as well.
One of the main challenges that we face with Barracuda CloudGen Firewall is that the URL filtering and application control license are not perpetual and need to be renewed every year, so it can be a bit expensive.
Overall, Barracuda CloudGen Firewall is very effective, but there is always room for improvement. One area that could be enhanced is the user interface, making it slightly more intuitive for new users. Additionally, advanced reporting and analytics could be more customized to provide deeper insights. Despite this, the firewall performs reliably and meets most of our organizational needs. One additional improvement that could enhance the experience is faster troubleshooting support or more detailed guided documentation for complex configurations. While the firewall is reliable, having more step-by-step tutorials or video guidance could help new users set up and optimize. Overall, the enhancement would make the platform even more user-friendly without affecting its current strong performance.
The interface of Barracuda CloudGen Firewall is not as user-friendly as others. It is a bit complicated and could be improved. The initial setup can also be complex because it involves navigating different menus instead of a linear setup process. Integration with AI would be helpful as modern attacks often utilize AI.
There could be improvements in licensing. Some licensing aspects are challenging; for example, if you're using an active-passive setup, you have to license both firewalls. Some competitors now offer a floating license between the two. They offer more streamlined license allocation.
However, the solution isn’t perfect. It sometimes lets through emails incorrectlycategorized as safe but malicious. I believe the tool could be improved by incorporating artificial intelligence to enhance its email analysis capabilities, though I’m unsure if this feature is currently available.
We need high availability and load balancing. The product does not enable load balancing. We are looking for alternate solutions. We have multiple VPN channels with clients and sites. We need to ensure that the traffic is optimized so that the full bandwidth of the existing network is utilized. If the link goes down, the traffic must be routed without any downtime in the connection.
While using Barracuda CloudGen Firewall, we encounter issues with VPN profiles for Windows. It could be improved.
The solution's interface is complex at the moment. It could be more user-friendly.
The biggest downside is that it is quite an expensive product. So a little bit better pricing or some options for a little bit cheaper device would be nice. They are quite complex to get up and running for anything beyond a basic installation. They could do something better with their initial setup wizard to make things just a little bit easier. Besides that, they're pretty good as far as I'm concerned.
It would be better if they had a trace and trap feature. It's hard for me to say anything bad about Barracuda. This is because we had a firewall go down in the town of Kirkland Lake, and it was a blown-out port, and they had an instant replacement.
I would like to see the connection improved. We now have a one gigabyte connection and the old firewall has 500 MBs. That's not enough, which is why we are also buying a new firewall for at least one gigabit, which will give us a faster line and faster internet. In the next release, I'd like to see more security for viruses and similar things and also block DDOS.
They have a very complicated interface. It's very hard to learn. The administration interface should be more intuitive or easier to use. They should also include bundle training. That would be a benefit. The initial setup is complex.
The price could be better. The problem is that the network security landscape is very dynamic. New threats come in daily, and new approaches must be made. However, we haven't encountered anything Barracuda CloudGen Firewall couldn't handle so far.
The management program is something that only certain people understand. It does its own logic sometimes. It's very hard to use it. Barracuda is complex in terms of doing simple things. It could be more user-friendly. It needs to be more logical. The price is a bit higher than other vendors.
There is room for improvement in * performance * the support language. The support they're providing right now is from a different country, and in our country, there are people—network admins and IT heads—who don't speak English properly. So Barracuda needs to provide support agents who speak additional languages, such as Bangla. Another problem with Barracuda, in my experience, is the appliance lifetime. For example, the policy for the X300 device that they sold to us was that you renew every year and, after the third year, you get a new appliance. But after the third year, they made the device obsolete. So instead of getting the next one free, they charged me for a new one. This kind of bad sales practice is not appreciated.
The biggest issue that I have with this solution is that it is not super intuitive. Once you know what to do, things make sense, but you can't just open the program and start doing things. It would be great if there was a little bit more guided usage inside the program.
The administration UI could be better. It should also have better application detection policies.
The solution could be improved with visibility into the traffic about what's happening at a given time. I think the analytics are weak and although it appears to be doing its job, it's difficult to know exactly what it's doing. I would like to see complete, real time and historical playback of all traffic and the amount of bandwidth utilized by each network.
I think the command line could be improved. In Cisco, Palo Alto and Juniper, the command line is a little more friendly. Everything I do is command line, I don't use a GUI interface. So you get used to using commands in the command line that have better command line tools.
The interface should be more user-friendly and it should be easier to configure. Its configuration are divided per module/service. You will have Firewall service, VPN module and others service. Each services are under 1 server tree. You have to configure at different tabs to make it functions which I found easy to get confused. There are no wizard for guided configuration. You have to depend on their manual at barrcuda campus. Fortunately the manual is quite comprehensive. The inclusion of a load-balancing capability in the future would be helpful.
Technical support could be more reliable and more professional. I would like to see better support for switching between internet devices.
There is always room for improvement on the solution. Their client VPN is not always working that well, so on computers specifically that could be something to change. It is pretty expensive, but I think all of the solutions are, so it's something that's expected. There are some bugs that are in the program. Occasionally when there are updates, there's a bug or two that you might find that cause issues. There was a major issue for a while, and I don't know if it's fixed yet with a third-party VPN provider. If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand.
Improvement should focus on fixing vulnerabilities. One of the issues with firewalls is that they don't dynamically update. If you experience an attack it can take a very long time to find a solution. It's the same issue with the Microsoft operating system which has all kinds of vulnerabilities and they put patches on to fix them. Firewalls are similar. It would be great to see a sharing of information but this is unlikely to happen. Everything in the industry is proprietary. It's similar to Dell computers, everything is proprietary and Barracuda is the same. They want to protect what they're doing with the firewall and so they don't want you to know how they work. For the user, there are tech people like network managers and security managers who won't share information about their vulnerabilities so you'll never know what's wrong. You know enough to use the product but not enough to enable you to solve the real security issues. At some point, they'll probably need to develop frequency hopping to make hacking more difficult.
I would like to see a more user-friendly dashboard and an easier interface.
The technical manuals, at times, have images that don't match the actual screens and are not always as clear as they could be on the configuration. This requires a call to their very good support department.
We would like to see a solution that is focused on container deployment, which is very important right now. Clients are looking at those kinds of deployment more often, so it has become a center of focus.
To start working with spam, it takes a while because the product has to see that multiple emails are coming in with all the spam. If it could reduce that amount of time, then we would reduce the amount of users who are receiving spam.
The usability for the administrator's experience needs improvement. My system administrator has some questions about its overall connectivity and flexibility. I would like to see UI improvements in the next release.
The unit seems to be handling our 150MB pipe okay, but logger refresh leaves a bit to be desired. A rule for email announcements, when configured hits occur, would be a great improvement for a more efficient experience.