It would be nice if Boost had a portal where you could log in and see the transactions. I'm not sure if they don't have one, but I suggest getting one.
They have pretty much accommodated every special request I have had. Since I have to place a response here, the only thing that I can think of improving is reverse prospecting. Boost does a great job, but reverse prospecting is always something that can be approved up from both the issuer side and for Boost. When we have a supplier that has accepted for one of our buyers, we should go back and look at all the other buyers who may potentially do business with that particular supplier. That is one of our most challenging jobs here at the bank. It is not an easy task. I know that is a struggle for everyone in the business, but the only thing that improves the business is constantly looking back to see how you can leverage those new relationships that you have on board.
If it was possible to have our payments go through Boost but have Boost initiate something like ACH payments, that would be great. ACH payments are preferable for us because: * We do not incur credit card fees. * We do not require manual processing of each credit card authorization, which takes out a little bit of workflow. * We do not have to wait for a clearinghouse to get the batch payments from the credit card companies. If it is ACH, we would get the ACH as a direct deposit. It tends to be a little bit faster, requires less work, and does not incur credit card fees. They are offering such a service. If they could make that a more upfront option instead of opting into credit card payments, it would certainly be preferable to us.
Boost could add a dashboard to show who's paying us and when. We could see if there's an issue with payments and correct it. We want to see if there were issues with cards, if they didn't get run, why they didn't get run, and then we would be able to see if we could correct those issues. Currently, we need to wait for the file to come in or the customer to tell us about the issue.
The First Lockbox Solution for Virtual Cards. Converts virtual commercial card payments into a completely passive straight-through processed (STP) experience for suppliers. Eliminates the need for suppliers to extract card data from email payment requests and manually process payments via hardware or software.
It would be nice if Boost had a portal where you could log in and see the transactions. I'm not sure if they don't have one, but I suggest getting one.
They have pretty much accommodated every special request I have had. Since I have to place a response here, the only thing that I can think of improving is reverse prospecting. Boost does a great job, but reverse prospecting is always something that can be approved up from both the issuer side and for Boost. When we have a supplier that has accepted for one of our buyers, we should go back and look at all the other buyers who may potentially do business with that particular supplier. That is one of our most challenging jobs here at the bank. It is not an easy task. I know that is a struggle for everyone in the business, but the only thing that improves the business is constantly looking back to see how you can leverage those new relationships that you have on board.
If it was possible to have our payments go through Boost but have Boost initiate something like ACH payments, that would be great. ACH payments are preferable for us because: * We do not incur credit card fees. * We do not require manual processing of each credit card authorization, which takes out a little bit of workflow. * We do not have to wait for a clearinghouse to get the batch payments from the credit card companies. If it is ACH, we would get the ACH as a direct deposit. It tends to be a little bit faster, requires less work, and does not incur credit card fees. They are offering such a service. If they could make that a more upfront option instead of opting into credit card payments, it would certainly be preferable to us.
Boost could add a dashboard to show who's paying us and when. We could see if there's an issue with payments and correct it. We want to see if there were issues with cards, if they didn't get run, why they didn't get run, and then we would be able to see if we could correct those issues. Currently, we need to wait for the file to come in or the customer to tell us about the issue.