Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees
Real User
Top 20
2023-06-30T11:48:00Z
Jun 30, 2023
The ability to perform instant recovery would be a game changer. For a large user base, the creation of user accounts at this time is a little cumbersome, there isn't any Single-Sign-On (SSO) integration you can do within their portal currently. I would like to see more granular control over the permissions per user.
Service Level Manager at a tech services company with 201-500 employees
Real User
2021-03-01T13:55:22Z
Mar 1, 2021
The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me.
Sr. Solutions Architect / Technical Account Engineer Manager at OpenText
Vendor
2020-10-21T04:34:03Z
Oct 21, 2020
The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021.
I read that Carbonite may be switching to USB restoral and recovery media. That would definitely be something that I want to make sure is true and probably could make use of.
Enterprise Solutions Architect at a tech services company with 201-500 employees
MSP
2019-11-13T05:29:00Z
Nov 13, 2019
I would like to see an improvement on the management user interface, as well as Kellion integrations. Also, cloud options and virtualization are not integrated, so if that comes into the picture, it would be really nice.
Data backup involves copying and moving data from its primary location to a secondary location from which it can later be retrieved in case the primary data storage location experiences some kind of failure or disaster.
The ability to perform instant recovery would be a game changer. For a large user base, the creation of user accounts at this time is a little cumbersome, there isn't any Single-Sign-On (SSO) integration you can do within their portal currently. I would like to see more granular control over the permissions per user.
I don't have any notes for improvement. It could be a little bit easier or faster to be able to access data files without having to download anything.
The stability has room for improvement.
The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me.
The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021.
I read that Carbonite may be switching to USB restoral and recovery media. That would definitely be something that I want to make sure is true and probably could make use of.
I would like to see an improvement on the management user interface, as well as Kellion integrations. Also, cloud options and virtualization are not integrated, so if that comes into the picture, it would be really nice.