The solution's licensing model could be improved. Citrix SD-WAN is a good product from a technical point of view. However, when you compare its licensing with the prices of competitors, you will see that there are many different options.
There are a few things that can be improved, are domain-based routing and the slowness of virtual parts, and it may be due to the wrong configuration, which we have been unable to find out. Previously, we faced some issues with the slowness part. Apart from that, feature like end gateway level antivirus. We are currently using a NetFlow proxy to establish a virtual position for the NetFlow. Our current environment has many use cases, but we are not using them on the Citrix SD-WAN. When I navigate the NCL part, it involves configuration. I want to highlight this disadvantage. Sometimes, when we push the configuration, it tries to push it to all branch locations. This process takes a lot of time, nearly 30 minutes, to push a single change from the NCL. Overall, I don't think Citrix meets our use cases what we have. This is based on my feedback after using it for the past year and working on this Citrix SD-WAN. However, from my experience, it is the worst solution I have seen. There's no domain-based routing, which is horrible. That's why we are moving to other products. We have checked our use case requirements with Fortinet, Palo Alto, and they meet them. I will consider the PoC or another OEM. There are many things in the area you need to be prompt, like the automation part. If any link or device goes down, alerting notification, etc. We need to perform and highlight so many things to your management. This should be improved.
Citrix SD-WAN does not have the SD-WAN with one optimization in a single license. Other competitors have this option and it should be added to this solution. In the next release of the solution, it could be more user-friend and easier to use for IT managers to do troubleshooting.
Right now, certain SD-WAN vendors work with very strong enterprise-scale firewall features. For example, Fortinet is what most of my customers prefer to have. However, in terms of Citrix, they had minimal features. Now, they have improved things. That's an area where Citrix has to improve since Citrix is not a security company. They rely on other vendors like Zscaler. Overall, network security and next-generation firewall features are areas that they can improve on.
Even though the monitoring is pretty good, there is some room for improvement there. Technical support could be better. They need more knowledgeable people. There isn't anything that I've come across that I would add to the solution. It's quite comprehensive already.
IT manager at a financial services firm with 5,001-10,000 employees
Real User
2022-09-05T21:25:44Z
Sep 5, 2022
Given that Citrix SD-WAN solved all our problems by providing us with everything we needed to unify communications with our branches and data centers, I cannot suggest anything further in terms of improvements.
The communication around the life cycle would have been really helpful. The main issue we have had is related to the life cycle because some of the things that we are using were discontinued. They were discontinued within a year after we had purchased it, which is a bit painful. If we had known that, we would've made some other decisions. Reverse compatibility between different versions would also be helpful.
Business Consultant at a tech services company with 10,001+ employees
Real User
2022-02-09T23:29:28Z
Feb 9, 2022
I think the price can be improved, particularly in third world countries such as Ecuador where companies don't have the budget to implement expensive products. Citrix is a very complete solution, but the price is not in line with our market. It would be great if they could come up with a budget product. Cisco provides an inexpensive solution and Citrix could compete with that even if it doesn't have all the features of SD-WAN. I think it would catch on quickly in Latin America.
The firewall reporting could be easier to use and filter. (It works well enough, but if I need to give an area for improvement, I think this would be it.). The built-in reporting on the product in this regard is not great. You can get a much more detailed reporting analysis using the SD-WAN center that is configurable with the product. If the additional reporting capabilities were bundled into the Master Controller Node, it would make the solution more appealing, and add better value from day one.
Presales & Solutions Architect at UST Global España
Real User
2020-04-28T08:50:45Z
Apr 28, 2020
I would like to either see the price reduced or have it packaged with other products to give better value for the money. For example, other solutions have multiple services embedded in their appliance, which gives better value.
Transformation Delivery Head at Wipro Technologies
Real User
2020-01-22T12:44:00Z
Jan 22, 2020
I don't have too many details about what is lacking in the solution as I don't work with the solution in depth. The initial setup could be a bit easier. When it comes to networking from NetScaler, we have a continuous challenge in terms of getting and using other software.
Network Team Lead at Bajaj Allianz General Insurance Co. Ltd.
Real User
2019-02-20T11:20:00Z
Feb 20, 2019
The reports need to be improved. We need to have them customized but they don't have that right now. I would like for them to have better system predictions. My system may be working fine right now but after making some changes, that can change and I would like to know about it. I would like to see better reports.
Citrix SD-WAN [EOL] enhances network stability, redundancy, and reliability, supporting connectivity between branches, optimizing internet access, and enabling secure, redundant networks, both on-premises and cloud-based.
Corporations utilize Citrix SD-WAN [EOL] to improve network performance, minimize downtime, and ensure high availability. Combining communication methods and supporting interbranch internet routing, it assists businesses in transitioning from MPLS, centralizing...
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The solution's licensing model could be improved. Citrix SD-WAN is a good product from a technical point of view. However, when you compare its licensing with the prices of competitors, you will see that there are many different options.
The only improvement for Citrix SD-WAN would be to lower its cost.
There are a few things that can be improved, are domain-based routing and the slowness of virtual parts, and it may be due to the wrong configuration, which we have been unable to find out. Previously, we faced some issues with the slowness part. Apart from that, feature like end gateway level antivirus. We are currently using a NetFlow proxy to establish a virtual position for the NetFlow. Our current environment has many use cases, but we are not using them on the Citrix SD-WAN. When I navigate the NCL part, it involves configuration. I want to highlight this disadvantage. Sometimes, when we push the configuration, it tries to push it to all branch locations. This process takes a lot of time, nearly 30 minutes, to push a single change from the NCL. Overall, I don't think Citrix meets our use cases what we have. This is based on my feedback after using it for the past year and working on this Citrix SD-WAN. However, from my experience, it is the worst solution I have seen. There's no domain-based routing, which is horrible. That's why we are moving to other products. We have checked our use case requirements with Fortinet, Palo Alto, and they meet them. I will consider the PoC or another OEM. There are many things in the area you need to be prompt, like the automation part. If any link or device goes down, alerting notification, etc. We need to perform and highlight so many things to your management. This should be improved.
Citrix SD-WAN does not have the SD-WAN with one optimization in a single license. Other competitors have this option and it should be added to this solution. In the next release of the solution, it could be more user-friend and easier to use for IT managers to do troubleshooting.
Right now, certain SD-WAN vendors work with very strong enterprise-scale firewall features. For example, Fortinet is what most of my customers prefer to have. However, in terms of Citrix, they had minimal features. Now, they have improved things. That's an area where Citrix has to improve since Citrix is not a security company. They rely on other vendors like Zscaler. Overall, network security and next-generation firewall features are areas that they can improve on.
I would like to see more customization to adjust for the WAN lock-out due to our unexpected power outages.
Even though the monitoring is pretty good, there is some room for improvement there. Technical support could be better. They need more knowledgeable people. There isn't anything that I've come across that I would add to the solution. It's quite comprehensive already.
Given that Citrix SD-WAN solved all our problems by providing us with everything we needed to unify communications with our branches and data centers, I cannot suggest anything further in terms of improvements.
The communication around the life cycle would have been really helpful. The main issue we have had is related to the life cycle because some of the things that we are using were discontinued. They were discontinued within a year after we had purchased it, which is a bit painful. If we had known that, we would've made some other decisions. Reverse compatibility between different versions would also be helpful.
The price is the only thing that could be improved. Citrix is not a cheap solution.
I am happy with this product. If anything, its price can be reduced. It is a bit expensive.
I think the price can be improved, particularly in third world countries such as Ecuador where companies don't have the budget to implement expensive products. Citrix is a very complete solution, but the price is not in line with our market. It would be great if they could come up with a budget product. Cisco provides an inexpensive solution and Citrix could compete with that even if it doesn't have all the features of SD-WAN. I think it would catch on quickly in Latin America.
Citrix should continue to offer a perpetual licensing model because it is very important to us.
I would like to see support for additional reporting.
The firewall reporting could be easier to use and filter. (It works well enough, but if I need to give an area for improvement, I think this would be it.). The built-in reporting on the product in this regard is not great. You can get a much more detailed reporting analysis using the SD-WAN center that is configurable with the product. If the additional reporting capabilities were bundled into the Master Controller Node, it would make the solution more appealing, and add better value from day one.
I would like to either see the price reduced or have it packaged with other products to give better value for the money. For example, other solutions have multiple services embedded in their appliance, which gives better value.
I don't have too many details about what is lacking in the solution as I don't work with the solution in depth. The initial setup could be a bit easier. When it comes to networking from NetScaler, we have a continuous challenge in terms of getting and using other software.
The reports need to be improved. We need to have them customized but they don't have that right now. I would like for them to have better system predictions. My system may be working fine right now but after making some changes, that can change and I would like to know about it. I would like to see better reports.