The integration with the ticketing system ServiceNow is complex. That can be enabled with an API-based out-of-the-box consumption. We have customized it, and the features cannot be used without customization. Ideally, there should be a direct mapping between our ticketing system to Delinea instead of having to do custom development.
Technical Account Manager (Information Security) at Trustaira
Reseller
Top 10
2022-10-03T12:52:09Z
Oct 3, 2022
Occasionally, the proxy does not work so well. For example, when the custom client application is integrated with a Teams solution. The server integration needs improvement. We find the documentation hard to understand. Support can sometimes be slow.
Head of Platform Engineering at Ascend Group Co., Ltd.
Real User
Top 10
2022-07-29T15:17:00Z
Jul 29, 2022
They could improve the container platform and SPO. The cloud database technologies should be improved. The web browser isolation recording could be improved. When you do anything from the web portal, it cannot record properly. You can only record via remote desktop or secure share. But when the admin performs by web access we cannot record the session.
Assistant Manager, Cyber Security at BracNet Limited
Reseller
2022-06-16T13:49:43Z
Jun 16, 2022
Support could be better. I have heard about a lot of problems in the Bangladesh market. People are saying that there are support issues. So, Delinea should focus on support and services.
I formerly used only one service: the remote server. For example, I connected to the Active Directory user and the computer's console. But now, I need to do a remote connection to the domain controller. Maybe it only connects to that tool, the Active Directory users, and the computer management console, but not to the domain controller. Another thing Delinea could add is multi-factor authentication.
Technology Infrastructure Senior Analyst at a educational organization with 501-1,000 employees
Real User
2021-10-16T13:25:22Z
Oct 16, 2021
Although the password policy was interesting, the default setting was inadequate. As a result, we had to change it to be 20 characters with symbols. It was an odd process, but it was relatively simple to adjust.
Principal Solutions Architect at a computer software company with 51-200 employees
Real User
2021-10-12T19:59:29Z
Oct 12, 2021
When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations. In an upcoming release, there should be more AI and machine learning features. Some of the competitors are leaning in this direction.
Director at a tech services company with 1-10 employees
Real User
2021-07-26T07:54:07Z
Jul 26, 2021
The discovery of accounts could be improved. It is also very expensive, and its price should be lower. I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint.
One thing that I wish they would do is to have a Kubernetes or container-based deployment supported, but they're not quite there yet. Containerization or support for containerization would be fantastic.
VP - Enterprise Solutions at a comms service provider with 11-50 employees
Real User
2020-10-06T06:57:51Z
Oct 6, 2020
We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration.
Threat Protection Architect at a consumer goods company with 10,001+ employees
Real User
2020-10-04T06:40:31Z
Oct 4, 2020
I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems. This would help to create a safe connection with non-standard systems. I would like the capability to assign rights directly to the target system. This is a different topic because, at this point, it only handles credentials. However, the goal is to be able to create the account and assign the correct access rights on an application or a system.
If you look at Thycotic, it is a great product that has pretty much all the same features as CyberArk — which will be replacing it. There is not much difference between the two. We will be switching away from using Thycotic, however, before the end of the year. The catalyst for the change was a formal comparison of the two products that we did using each to evaluate how we would use it in solving actual use case issues. In the presentation of the scoring over specific categories, CyberArk had slightly better professional service marks and the same price. Besides that, the two products were neck-and-neck and almost identical in the scoring. CyberArk just came out just a little bit better than Thycotic in the details, and not by much at all. Be that as it may, the formal comparison is the reason for the change.
There are some things that I know are really important to include like A/B version features that are available in Windows. I would say that they should be included in the road map.
Pre Sales/Technical Engineer at a tech services company with 11-50 employees
Real User
2020-02-18T07:41:17Z
Feb 18, 2020
The solution is very good at improving based on customer feedback. If, for example, a customer asks for updated functionality, the next version will likely fit the requirements or requests. They're very responsive in that sense. There could be tweaks here and there. For example, instead of going to one main function to do this and another main function to do that, the solution could remap the user interface so that a person only has to go through one function. The way that function branches off should make a bit more sense. I'd like to see more automation on parts of the solution that cover APIs and disk space. There should be more automation in terms of what's out-of-the-box. It would help some customers as not all of them are knowledgable and well-skilled. It would make it easier for the layman.
Assistant Technical Manager at a tech services company with 11-50 employees
Reseller
2020-02-13T07:50:59Z
Feb 13, 2020
They need to open a data center in Malaysia so that we can better provide cloud-based services to our customers. I would like to see more training sessions made available online. Having more detailed reporting would improve this solution.
I think the services could be improved by making it more 'friendly.' Documentation could be improved if they were to include more about connectors. Technically speaking, and in comparison to other software such as CyberArk, the documentation was not enough. CyberArk has extensive documentation and I believe Thycotic doesn't have enough. The same applies for additional features - improved documentation in the next release would be helpful.
I would like to see the shadowing of ongoing terminal sessions (Remote Desktop Mirroring). Recording of keyboards in the current Remote Desktop session would be a helpful feature.
I don't know what kind of a cryptographic it uses to encrypt the password but it should be one of the stronger ones. Some of the cryptos have been accessed by hackers. The encryption algorithm that they use is weak and could be hacked.
One of the things that we want is to be able to do some of the management of it using APIs. Also, their release schedule is slower than I would like. A better release cadence, more frequent releases, would be better, even if they were smaller.
Secret Server is a fully-featured Privileged Access Management (PAM) solution available both on premise and in the cloud. It empowers security and IT ops teams to secure and manage all types of privileged accounts and offers the fastest time to value of any PAM solution.
The integration with the ticketing system ServiceNow is complex. That can be enabled with an API-based out-of-the-box consumption. We have customized it, and the features cannot be used without customization. Ideally, there should be a direct mapping between our ticketing system to Delinea instead of having to do custom development.
The solution's remote support feature needs improvement.
The tool should integrate additional features like OCR.
It would be better if they had a Linux version of the secret server.
The customer service and support team could be improved, and the solution could be more user-friendly.
The product can be improved by reducing the number of updates provided and limiting notifications to mainly major updates.
Occasionally, the proxy does not work so well. For example, when the custom client application is integrated with a Teams solution. The server integration needs improvement. We find the documentation hard to understand. Support can sometimes be slow.
Delinea Secret Server can improve by extending the monitoring policies and making the performance better.
They could improve the container platform and SPO. The cloud database technologies should be improved. The web browser isolation recording could be improved. When you do anything from the web portal, it cannot record properly. You can only record via remote desktop or secure share. But when the admin performs by web access we cannot record the session.
The setup for this solution is complex. I'm not going to lie, you need a specialized system security engineer to deploy it.
Support could be better. I have heard about a lot of problems in the Bangladesh market. People are saying that there are support issues. So, Delinea should focus on support and services.
The UI needs improvement because the interface is a little clumsy.
I formerly used only one service: the remote server. For example, I connected to the Active Directory user and the computer's console. But now, I need to do a remote connection to the domain controller. Maybe it only connects to that tool, the Active Directory users, and the computer management console, but not to the domain controller. Another thing Delinea could add is multi-factor authentication.
Some of the features need improvement. Improvements are needed in session management, behavioral analytics, and the reporting segment.
Although the password policy was interesting, the default setting was inadequate. As a result, we had to change it to be 20 characters with symbols. It was an odd process, but it was relatively simple to adjust.
When working with larger enterprises Thycotic Secret Server becomes a little cumbersome to work with because they do not allow as much flexibility as some of the other competitors, such as CyberArk. Thycotic Secret Server could improve by being more flexible when it comes to customization, and increase the number of API integrations. In an upcoming release, there should be more AI and machine learning features. Some of the competitors are leaning in this direction.
The discovery of accounts could be improved. It is also very expensive, and its price should be lower. I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint.
One thing that I wish they would do is to have a Kubernetes or container-based deployment supported, but they're not quite there yet. Containerization or support for containerization would be fantastic.
I would like to see scheduled reports in a future release.
The main part of the product that could be improved is the API (Application Programming Interface). The Thycotic API is not very good.
We always ask for partner enablement, which is more like a soft requirement rather than a product requirement. It would be great if they can provide us deeper knowledge of their products for integration.
I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems. This would help to create a safe connection with non-standard systems. I would like the capability to assign rights directly to the target system. This is a different topic because, at this point, it only handles credentials. However, the goal is to be able to create the account and assign the correct access rights on an application or a system.
If you look at Thycotic, it is a great product that has pretty much all the same features as CyberArk — which will be replacing it. There is not much difference between the two. We will be switching away from using Thycotic, however, before the end of the year. The catalyst for the change was a formal comparison of the two products that we did using each to evaluate how we would use it in solving actual use case issues. In the presentation of the scoring over specific categories, CyberArk had slightly better professional service marks and the same price. Besides that, the two products were neck-and-neck and almost identical in the scoring. CyberArk just came out just a little bit better than Thycotic in the details, and not by much at all. Be that as it may, the formal comparison is the reason for the change.
There are some things that I know are really important to include like A/B version features that are available in Windows. I would say that they should be included in the road map.
The solution is very good at improving based on customer feedback. If, for example, a customer asks for updated functionality, the next version will likely fit the requirements or requests. They're very responsive in that sense. There could be tweaks here and there. For example, instead of going to one main function to do this and another main function to do that, the solution could remap the user interface so that a person only has to go through one function. The way that function branches off should make a bit more sense. I'd like to see more automation on parts of the solution that cover APIs and disk space. There should be more automation in terms of what's out-of-the-box. It would help some customers as not all of them are knowledgable and well-skilled. It would make it easier for the layman.
They need to open a data center in Malaysia so that we can better provide cloud-based services to our customers. I would like to see more training sessions made available online. Having more detailed reporting would improve this solution.
I think the services could be improved by making it more 'friendly.' Documentation could be improved if they were to include more about connectors. Technically speaking, and in comparison to other software such as CyberArk, the documentation was not enough. CyberArk has extensive documentation and I believe Thycotic doesn't have enough. The same applies for additional features - improved documentation in the next release would be helpful.
I would like to see the shadowing of ongoing terminal sessions (Remote Desktop Mirroring). Recording of keyboards in the current Remote Desktop session would be a helpful feature.
I don't know what kind of a cryptographic it uses to encrypt the password but it should be one of the stronger ones. Some of the cryptos have been accessed by hackers. The encryption algorithm that they use is weak and could be hacked.
We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous.
One of the things that we want is to be able to do some of the management of it using APIs. Also, their release schedule is slower than I would like. A better release cadence, more frequent releases, would be better, even if they were smaller.