If the client uses Windows 10 or 11 and Microsoft updates the operating system's version, Digital Guardian must update their product to match compatibility.
The solution has complexities around policy creation and deployment. The agent process is difficult. The agent needs to be lighter and more simplified. The implementation is pretty complex. Technical support could be more helpful. It could be a bit less expensive.
The partner program has serious room for improvement. Digital Guardian is an excellent solution but our experience with the partner has been the most horrible experience we have ever had with any partner. The partner started the project but they did not have enough experience and when we reached out to Digital Guardian they did not provide the amount of support we expected. We did not get the full value we expected from the solution at the end of the day although we had paid for it. This made us feel stuck because we did not get what we were promised. I would like the solution to provide more monitoring support for web-based emails such as Google.
Senior Associate at a media company with 10,001+ employees
Real User
2022-07-03T14:29:38Z
Jul 3, 2022
In terms of working with this solution within the Mac context, there's no complete visibility on offer as compared to Windows. If they can improve on that part, it would be ideal. The initial setup is a bit more complex than other solutions. There should be less complexity while creating a policy or a rule. Other products make these capabilities easier. Getting help with patching can take time.
Sr. SE Manager at a tech vendor with 51-200 employees
Reseller
2020-07-22T08:17:32Z
Jul 22, 2020
We're a distributor of the solution. I personally handle pre-sales. Some web upload actions need to be improved due to the fact that DG is a very strong technology on the endpoint. For the network DLP site, Digital Guardian also has a solution, however, this was acquired by Digital Guardian from another company. Therefore, it's not integrated with its endpoint DLP solution closely. We've just started using it, however, we have noticed it's not integrated very closely. If Digital Guardian can improve this network DLP site, it would be perfect for both the endpoint and also the gateway site. Some features on Mac and Linux are not complete currently. For example, some device control features haven't been transferred over to the other systems. If they could have their Windows features also available on Mac and Linux, that would be perfect. Some of our customers have a Mac environment for their RD environment. Having the solution fully capable of handling everything in a Mac environment is crucial.
There are a lot of issues with the current version of the Endpoint agent. It's not stable, it's resource-consuming, and there are some performance issues. If they could improve the stability of the agent it would be great. They need to improve their product. If they keep just adding the features, it's not going to help them to sell the solution in the market. First of all, they need to improve their existing features, rather than onboarding new features.
Principal Consultant at a tech services company with 51-200 employees
Reseller
2019-06-23T09:40:00Z
Jun 23, 2019
I would like to see the workflow, to get all the rules and policies set up, be less complicated. If you've been in the field and have the technical knowledge, it's fairly intuitive, but the hardest part is setting everything up and doing the validation for the other rules. I think the whole system needs improvement, even though it works fine the way they designed it. The problem comes when a tool is written by engineers for engineers, and not necessarily for someone who doesn't have that background. Someone like a high-level manager. Some clients find it hard to set up all of their PII types. The interface also has some limitations in terms of which browser you can use. For me, that's the biggest headache. For the version we use, you must use Windows Explorer. The background requires you to have a bigger insight into the business processes. It's not just a tool that you can simply drop in and expect to work because there is an impact on business operations. I would also love to see integration with cloud offerings, Like AWS, Azure, and GCP. And better browser support.
Presales Specialist at a tech services company with 1-10 employees
Real User
2019-05-15T05:16:00Z
May 15, 2019
The room for improvement with Digital Guardian is that it will be better with the Linux agent because it is the only DLP solution for Linux workstations. It still needs to upgrade the agents to the latest version for the Linux kernel. The vendor promised that in April they will have the universal agent for all operating systems, for Mac OS, Windows, and Linux. We are waiting for this new universal agent. I think Digital Guardian needs to improve the universal agent. That would be really great. It would be good if Digital Guardian would have dictionaries from other languages inside of the solution, e.g., a Ukrainian language dictionary.
Digital Guardian is proud to be part of Fortra’s comprehensive cybersecurity portfolio, and one of the Data Protection family of products. Fortra simplifies today’s complex cybersecurity landscape by bringing complementary products together to solve problems in innovative ways. These integrated, scalable solutions address the fast-changing challenges you face in safeguarding your organization. With the help of the powerful protection from Digital Guardian and others, Fortra is your relentless...
If the client uses Windows 10 or 11 and Microsoft updates the operating system's version, Digital Guardian must update their product to match compatibility.
It would be helpful if there was an on-premise version of the solution for companies that cannot use the cloud, such as government sectors.
The solution has complexities around policy creation and deployment. The agent process is difficult. The agent needs to be lighter and more simplified. The implementation is pretty complex. Technical support could be more helpful. It could be a bit less expensive.
The partner program has serious room for improvement. Digital Guardian is an excellent solution but our experience with the partner has been the most horrible experience we have ever had with any partner. The partner started the project but they did not have enough experience and when we reached out to Digital Guardian they did not provide the amount of support we expected. We did not get the full value we expected from the solution at the end of the day although we had paid for it. This made us feel stuck because we did not get what we were promised. I would like the solution to provide more monitoring support for web-based emails such as Google.
In terms of working with this solution within the Mac context, there's no complete visibility on offer as compared to Windows. If they can improve on that part, it would be ideal. The initial setup is a bit more complex than other solutions. There should be less complexity while creating a policy or a rule. Other products make these capabilities easier. Getting help with patching can take time.
We're a distributor of the solution. I personally handle pre-sales. Some web upload actions need to be improved due to the fact that DG is a very strong technology on the endpoint. For the network DLP site, Digital Guardian also has a solution, however, this was acquired by Digital Guardian from another company. Therefore, it's not integrated with its endpoint DLP solution closely. We've just started using it, however, we have noticed it's not integrated very closely. If Digital Guardian can improve this network DLP site, it would be perfect for both the endpoint and also the gateway site. Some features on Mac and Linux are not complete currently. For example, some device control features haven't been transferred over to the other systems. If they could have their Windows features also available on Mac and Linux, that would be perfect. Some of our customers have a Mac environment for their RD environment. Having the solution fully capable of handling everything in a Mac environment is crucial.
There are a lot of issues with the current version of the Endpoint agent. It's not stable, it's resource-consuming, and there are some performance issues. If they could improve the stability of the agent it would be great. They need to improve their product. If they keep just adding the features, it's not going to help them to sell the solution in the market. First of all, they need to improve their existing features, rather than onboarding new features.
I would like to see the workflow, to get all the rules and policies set up, be less complicated. If you've been in the field and have the technical knowledge, it's fairly intuitive, but the hardest part is setting everything up and doing the validation for the other rules. I think the whole system needs improvement, even though it works fine the way they designed it. The problem comes when a tool is written by engineers for engineers, and not necessarily for someone who doesn't have that background. Someone like a high-level manager. Some clients find it hard to set up all of their PII types. The interface also has some limitations in terms of which browser you can use. For me, that's the biggest headache. For the version we use, you must use Windows Explorer. The background requires you to have a bigger insight into the business processes. It's not just a tool that you can simply drop in and expect to work because there is an impact on business operations. I would also love to see integration with cloud offerings, Like AWS, Azure, and GCP. And better browser support.
The room for improvement with Digital Guardian is that it will be better with the Linux agent because it is the only DLP solution for Linux workstations. It still needs to upgrade the agents to the latest version for the Linux kernel. The vendor promised that in April they will have the universal agent for all operating systems, for Mac OS, Windows, and Linux. We are waiting for this new universal agent. I think Digital Guardian needs to improve the universal agent. That would be really great. It would be good if Digital Guardian would have dictionaries from other languages inside of the solution, e.g., a Ukrainian language dictionary.