I.T. Manager at a healthcare company with 51-200 employees
Real User
2020-12-08T16:21:58Z
Dec 8, 2020
At some level, the documentation, the information as far as the components, it's sometimes a little difficult to find the information necessary to implement aspects. The documentation the vendor provides and even in the user groups and stuff, some of the information is very scarce.
NOC Manager/Network Administrator at a tech vendor with 1,001-5,000 employees
Real User
2019-10-03T07:51:00Z
Oct 3, 2019
The dashboard is not user-friendly. The solution, in general, isn't great from a user's perspective. You need to be well trained to handle the initial setup. They need to simplify this. Right now, you need a lot of training on the product.
At some level, the documentation, the information as far as the components, it's sometimes a little difficult to find the information necessary to implement aspects. The documentation the vendor provides and even in the user groups and stuff, some of the information is very scarce.
The dashboard is not user-friendly. The solution, in general, isn't great from a user's perspective. You need to be well trained to handle the initial setup. They need to simplify this. Right now, you need a lot of training on the product.