ESET Support at a computer software company with 11-50 employees
Reseller
Top 5
2023-05-25T17:19:00Z
May 25, 2023
Every vendor is working on making the job of SOC analysts easier, with fewer false positives and more precise detections. ESET uses LiveGrid technology that provides feedback on the reputation of files and operations. It's hard to eliminate all of the false positives, but hopefully, we'll see some improvement with the advances in AI. For XDR tools like ESET Inspect, customers must have a higher knowledge of Windows internals and other "under the hood" processes that are underlying day-to-day activities in the network. There is a challenging learning curve that customers need to master and for the adequate implementation of an XDR solution, time is needed. Not for the installation of the software, that's easy, but for setting the solution to work satisfactorily concerning specifics of the environment. Also, never mind ESET's traditionally light footprint, every XDR solution asks for solid server power to process raw events from endpoints. The more you want to return for forensics, the larger the database.
ESET Inspect is an essential component to help ensure the highest level of enterprise security. While standard ESET Endpoint Security provides strong protection, ESET Inspect takes your environment's security to a new dimension. A security tool is needed to help security professionals protect their sensitive data and detect and investigate security incidents, advanced threats, and targeted attacks or breaches on endpoint devices. ESET Inspect is a tool that offers the peace of mind of...
One area that needs improvement for the product is ransomware protection, which does not offer complete security.
The product is complex to configure, and there are too many errors that are not errors, making it an area that can be considered for improvement.
The platform's price could be better.
Every vendor is working on making the job of SOC analysts easier, with fewer false positives and more precise detections. ESET uses LiveGrid technology that provides feedback on the reputation of files and operations. It's hard to eliminate all of the false positives, but hopefully, we'll see some improvement with the advances in AI. For XDR tools like ESET Inspect, customers must have a higher knowledge of Windows internals and other "under the hood" processes that are underlying day-to-day activities in the network. There is a challenging learning curve that customers need to master and for the adequate implementation of an XDR solution, time is needed. Not for the installation of the software, that's easy, but for setting the solution to work satisfactorily concerning specifics of the environment. Also, never mind ESET's traditionally light footprint, every XDR solution asks for solid server power to process raw events from endpoints. The more you want to return for forensics, the larger the database.