What they can improve would be building a broader reach in terms of capabilities. At the same time, there are other tools on the market that could augment their offering. They either have to go broad or decide what their bread and butter is and get really good at that. The solution could improve its visualizations. We want the tool to be accessible to various user types from application developers to network engineers to upper management.
The solution could get more aggressive in the discounting of the overall cost. Support could be better. We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services.
We've had some struggles getting it to see everything that we want to see. Network visibility is something that needs to be improved. It was going off and not finding things that we knew we had. For example, we're pointing at a data center and instructing it to find everything. Afterwhich, it was coming back not having found half of the devices. That was a big struggle in terms of integrating with our network. In the future, I would like to see more direct security information available.
Learn what your peers think about ExtraHop Reveal(x) for IT Operations. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting
What they can improve would be building a broader reach in terms of capabilities. At the same time, there are other tools on the market that could augment their offering. They either have to go broad or decide what their bread and butter is and get really good at that. The solution could improve its visualizations. We want the tool to be accessible to various user types from application developers to network engineers to upper management.
The solution could get more aggressive in the discounting of the overall cost. Support could be better. We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services.
We've had some struggles getting it to see everything that we want to see. Network visibility is something that needs to be improved. It was going off and not finding things that we knew we had. For example, we're pointing at a data center and instructing it to find everything. Afterwhich, it was coming back not having found half of the devices. That was a big struggle in terms of integrating with our network. In the future, I would like to see more direct security information available.
This solution would be improved if it had the ability to retain data longer. Also, there should be more training on the best way to use the product.
There is room for improvement in the security part. They have a new solution, ExtraHop Reveal(x), and I think it needs improvement.