I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investigation, there have been some support issues due to a recent fusion and merger in the company, which could be improved.
Cyber security team lead at a financial services firm with 1,001-5,000 employees
Real User
Top 20
2024-04-22T15:00:00Z
Apr 22, 2024
There is room for improvement in the integration capabilities of third-party tools. It has no problem connecting all solutions to Helix. Right now, we only connect one of Trellix's appliances to the Helix solution, the EDR solution. That's it. We faced many problems regarding integrating some with Helix or integrating the ITSM with Helix; the system refused that. So, it depends on the customer's environment and regulations.
Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains. Backup capturing should be included in the solution's next release.
Cyber Security Manager at a tech services company with 51-200 employees
Reseller
2023-03-09T21:55:13Z
Mar 9, 2023
FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer. It's also not always easy to integrate Helix with other products as they mostly use API integration, and not every third party has a prepared API.
Senior technical consultant at Hitachi Systems Micro Clinic
Real User
Top 10
2022-09-06T09:44:20Z
Sep 6, 2022
Integrations could be improved, and the dashboard could be a little better. I've seen Splunk and Securonix; their dashboards are definitely better than Helix.
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Real User
2021-05-26T07:40:14Z
May 26, 2021
Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing.
CTO & CISO at a tech vendor with 51-200 employees
Real User
2020-10-23T14:46:32Z
Oct 23, 2020
The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution.
Senior technical consultant at Hitachi Systems Micro Clinic
Real User
Top 10
2020-05-14T10:16:00Z
May 14, 2020
Helix will do well after the pandemic because everybody will be looking for a cloud solution and it is cloud-native. There are certain changes we are bringing onto our endpoint and our ETP network security. So everything makes an impact on Helix because every log and every change you can manage through Helix. Helix is directly integrated into a single sign-on platform, which is free FireEye customers. They can log into any of their incentives like if they want to log into the ETP, email security, they use a third-party sandbox and intel and FireEye integrates nicely into it. There are a lot of issues because of GDPR but otherwise, it is a very good platform.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and...
I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investigation, there have been some support issues due to a recent fusion and merger in the company, which could be improved.
Trellix needs to address the price for the product to be more appealing to customers.
There is room for improvement in the integration capabilities of third-party tools. It has no problem connecting all solutions to Helix. Right now, we only connect one of Trellix's appliances to the Helix solution, the EDR solution. That's it. We faced many problems regarding integrating some with Helix or integrating the ITSM with Helix; the system refused that. So, it depends on the customer's environment and regulations.
Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains. Backup capturing should be included in the solution's next release.
FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer. It's also not always easy to integrate Helix with other products as they mostly use API integration, and not every third party has a prepared API.
Integrations could be improved, and the dashboard could be a little better. I've seen Splunk and Securonix; their dashboards are definitely better than Helix.
It should have more cloud connectors. It could also be cheaper.
Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing.
The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution.
Helix will do well after the pandemic because everybody will be looking for a cloud solution and it is cloud-native. There are certain changes we are bringing onto our endpoint and our ETP network security. So everything makes an impact on Helix because every log and every change you can manage through Helix. Helix is directly integrated into a single sign-on platform, which is free FireEye customers. They can log into any of their incentives like if they want to log into the ETP, email security, they use a third-party sandbox and intel and FireEye integrates nicely into it. There are a lot of issues because of GDPR but otherwise, it is a very good platform.