IT Executive: Operations & Security at Icon Information Systems (Pty) Ltd
Real User
2019-11-13T05:28:00Z
Nov 13, 2019
When they started out after acquiring AccelOps, the user interface wasn't that great. But from version 5.0 they have obviously radically changed the interface, aligning it to the rest of the Forti products from a user experience point of view. This means that there is constant improvement on the interface side of the solution. The other thing that I've noticed is when searching for very old incidents, there is a slight delay. It obviously has to pull that information from the backend database, and the key point to note is that it depends on how you set it up in the backend where factors such as disk types and disk array configs come into play.
When compared with some competitors, in terms of performance, the CPU and RAM requirements and the capability of coordination with development all need some improvement. The solution should offer user behavior analytics in a future release.
Solutions Consultant at a comms service provider with 51-200 employees
Consultant
2019-09-19T08:39:00Z
Sep 19, 2019
The support of the product changed recently, and I don't think it's for the better. They should work to improve the support they offer to clients. They also have to improve their import perfection solution.
Manager, ICT Enterprise Services at a government with 201-500 employees
Real User
2019-08-19T05:47:00Z
Aug 19, 2019
Their product support, in general, is not that great. The product support is in the same ecosystem. Their support is improving but it's not that great. It should also have better integration.
System Engineer / Network Consultant at a tech services company with 51-200 employees
Consultant
2019-08-18T07:52:00Z
Aug 18, 2019
The solution can't be improved, but it can be managed more clearly. The solution just needs minor improvements. I'm quite sure Fortinet is already working on this. They could work on their documentation. If there's anything about the solution that needs improvement, it's that. For example, documentation already is on a very high level but specifically on the CLI, there are tons of features which can be fine-tuned and thousands of commands are very difficult to document. If they could make this easier, it would improve the overall solution.
Network and Security Administrator at PETRA Engineering Industries Co.
Real User
2019-06-26T05:25:00Z
Jun 26, 2019
The Fortinet Fabric should be more easy more friendly to use. They use a different parsing log format. for example Symantec ATP is not supported by FortiSIEM. Our reseller provided us FortiSIEM as a service. They should also provide us with a dashboard to monitor and to deploy a correlations. I think fortinet should improve the AI correlations by combining advanced statistical and heuristic analysis with behavioral whitelisting .
The backup and recovery process for this solution needs improvement. I would like to see a database with more structure in terms of maintenance and ease of use. The process of creating is much simpler than that of duplication. The procedures are not proper for handling its PostgreSQL database.
FortiSIEM (formerly AccelOps 4) provides an actionable security intelligence platform to monitor security, performance and compliance through a single pane of glass.
Companies around the world use FortiSIEM for the following use cases:
Threat management and intelligence that provide situational awareness and anomaly detection
Alleviating compliance mandate concerns for PCI, HIPAA and SOX
Managing “alert overload”
Handling the “too many tools” reporting issue
Addressing the MSPs/MSSPs pain of...
When they started out after acquiring AccelOps, the user interface wasn't that great. But from version 5.0 they have obviously radically changed the interface, aligning it to the rest of the Forti products from a user experience point of view. This means that there is constant improvement on the interface side of the solution. The other thing that I've noticed is when searching for very old incidents, there is a slight delay. It obviously has to pull that information from the backend database, and the key point to note is that it depends on how you set it up in the backend where factors such as disk types and disk array configs come into play.
When compared with some competitors, in terms of performance, the CPU and RAM requirements and the capability of coordination with development all need some improvement. The solution should offer user behavior analytics in a future release.
The support of the product changed recently, and I don't think it's for the better. They should work to improve the support they offer to clients. They also have to improve their import perfection solution.
Their product support, in general, is not that great. The product support is in the same ecosystem. Their support is improving but it's not that great. It should also have better integration.
The solution can't be improved, but it can be managed more clearly. The solution just needs minor improvements. I'm quite sure Fortinet is already working on this. They could work on their documentation. If there's anything about the solution that needs improvement, it's that. For example, documentation already is on a very high level but specifically on the CLI, there are tons of features which can be fine-tuned and thousands of commands are very difficult to document. If they could make this easier, it would improve the overall solution.
The performance can be improved. Sometimes it takes a long time to fetch data.
The Fortinet Fabric should be more easy more friendly to use. They use a different parsing log format. for example Symantec ATP is not supported by FortiSIEM. Our reseller provided us FortiSIEM as a service. They should also provide us with a dashboard to monitor and to deploy a correlations. I think fortinet should improve the AI correlations by combining advanced statistical and heuristic analysis with behavioral whitelisting .
The backup and recovery process for this solution needs improvement. I would like to see a database with more structure in terms of maintenance and ease of use. The process of creating is much simpler than that of duplication. The procedures are not proper for handling its PostgreSQL database.
Our customers are noticing configuration available in the GUI interface and I think that they should be equal.