The tool is a double-edged sword. From my perspective, Fortinet FortiSOAR's engineering side is very flexible. Whatever my customer requests, Fortinet FortiSOAR is capable of providing that. In terms of the learning curve on how to play with Fortinet FortiSOAR, it becomes very difficult. The learning curve is very high. Though the tool offers high flexibility, it is very hard to get what you want. I learned to use the tool by myself. I do not see myself as a very well competent person with the product. Right now, I rely a lot on my principal engineer to deal with the development part. For the future, I can't see any areas in the tool where I can suggest improvement since the product is already very flexible. The product is able to deliver my customers' requests. Fortinet FortiSOAR is very user-friendly for the end users. Things can get very difficult for the engineering or developer side. The product can redesign the interface to develop the playbook and all of the data on all of the components. The tool's user interface is an area of concern where improvements are needed.
The solution lacks proper documentation, so we have to test and trial each playbook and integration. Because of that, we are facing many challenges. There are too many connectors that are not available on the documents.
Junior Network & Data Center Officer at eTech S.C. ·
Reseller
Top 10
2024-05-13T17:11:00Z
May 13, 2024
The solution’s pricing could be improved. I know that Fortinet already has an ROI calculator inside FortiSOAR. I also know that Fortinet has already integrated an AI. It would be really good if the client could see the ROI beforehand.
The UI design of the solution needs to be changed since it can get difficult for a newbie to operate. For experts, there is a need to polish the product's UI more intelligently. UI is not that good in all Fortinet products. The UI needs to be made more interactive and user-friendly. Came to know from the product's support team about some ongoing improvements being made in the product's UI.
Deputy Director of Strategic Planning of the Faculty of Mechanical and Electrical Engineering at UANL
Real User
Top 20
2023-07-04T16:13:57Z
Jul 4, 2023
Fortinet FortiSOAR should add more documentation for some use cases. Since the nature of the platform is wide, you can create a lot of things. However, it would be great if there were more tutorials explaining some use cases and instructing how to achieve different goals. At least in Latin America, that's the main improvement we want to see.
The solution doesn't connect well with the network devices, with FortiNAC. It's also a very expensive product and I've found that the Fortinet engineers don't have much experience with the product and they require training, particularly when dealing with enterprise organizations.
Technical Director - Cyber Security at a comms service provider with 1-10 employees
Real User
2022-02-28T10:22:05Z
Feb 28, 2022
I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved. Most of its functionalities are yet to be operational, I have tried to click on the icons but they do not work.
Vice President Global Technology Infrastructure Automation at a financial services firm with 10,001+ employees
Real User
2021-07-02T20:01:53Z
Jul 2, 2021
The improvement would be to make it more user-friendly. They need to lower the learning curve. They should just make it more user-friendly, especially for non-technical people. Technical support could be improved.
Principal Cyber Security Technologist at a computer software company with 51-200 employees
Real User
Top 5
2020-08-09T07:19:47Z
Aug 9, 2020
The area that needs improvement is integration with multiple third-party vendors. For example, if you have customers who are using the CheckPoint firewall or Sophos firewall, and they are forwarding any logs to the Syslog format system, it should re-automate though the third-party firewall or any third-party proxy. In the next release, I would like to see UEBA included. User entity behavior analytics is very important. Also, I would like to have the UEBA integrated with the cloud, making it accessible from any specified region. This would be very helpful for our customers.
Fortinet FortiSOAR (Security Orchestration, Automation, and Response) is a comprehensive security operations platform created to help SOC teams effectively respond to the growing volume of alarms, repetitive manual tasks, and resource shortage. This patented and customizable security operations workbench provides companies with automated playbooks, incident triaging, and real-time remediation to identify, defend, and counter threats. FortiSOAR effortlessly integrates with more than 350...
The tool is a double-edged sword. From my perspective, Fortinet FortiSOAR's engineering side is very flexible. Whatever my customer requests, Fortinet FortiSOAR is capable of providing that. In terms of the learning curve on how to play with Fortinet FortiSOAR, it becomes very difficult. The learning curve is very high. Though the tool offers high flexibility, it is very hard to get what you want. I learned to use the tool by myself. I do not see myself as a very well competent person with the product. Right now, I rely a lot on my principal engineer to deal with the development part. For the future, I can't see any areas in the tool where I can suggest improvement since the product is already very flexible. The product is able to deliver my customers' requests. Fortinet FortiSOAR is very user-friendly for the end users. Things can get very difficult for the engineering or developer side. The product can redesign the interface to develop the playbook and all of the data on all of the components. The tool's user interface is an area of concern where improvements are needed.
The solution lacks proper documentation, so we have to test and trial each playbook and integration. Because of that, we are facing many challenges. There are too many connectors that are not available on the documents.
The solution’s pricing could be improved. I know that Fortinet already has an ROI calculator inside FortiSOAR. I also know that Fortinet has already integrated an AI. It would be really good if the client could see the ROI beforehand.
Fortinet FortiSOAR's dashboard is not easy to understand.
Fortinet FortiSOAR should improve its analysis.
The UI design of the solution needs to be changed since it can get difficult for a newbie to operate. For experts, there is a need to polish the product's UI more intelligently. UI is not that good in all Fortinet products. The UI needs to be made more interactive and user-friendly. Came to know from the product's support team about some ongoing improvements being made in the product's UI.
Fortinet FortiSOAR should add more documentation for some use cases. Since the nature of the platform is wide, you can create a lot of things. However, it would be great if there were more tutorials explaining some use cases and instructing how to achieve different goals. At least in Latin America, that's the main improvement we want to see.
The licensing model could be better. The technology and integrations are important so should continue to be enhanced.
The solution doesn't connect well with the network devices, with FortiNAC. It's also a very expensive product and I've found that the Fortinet engineers don't have much experience with the product and they require training, particularly when dealing with enterprise organizations.
I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved. Most of its functionalities are yet to be operational, I have tried to click on the icons but they do not work.
The improvement would be to make it more user-friendly. They need to lower the learning curve. They should just make it more user-friendly, especially for non-technical people. Technical support could be improved.
The area that needs improvement is integration with multiple third-party vendors. For example, if you have customers who are using the CheckPoint firewall or Sophos firewall, and they are forwarding any logs to the Syslog format system, it should re-automate though the third-party firewall or any third-party proxy. In the next release, I would like to see UEBA included. User entity behavior analytics is very important. Also, I would like to have the UEBA integrated with the cloud, making it accessible from any specified region. This would be very helpful for our customers.
I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it.