It would be great if the product had the ability to export email results directly. Currently, Google Vault offers a print option only if it can export in an email format. The sharing of access or better access and permission for different email archives needs to be made available in the product, as currently, it is one of the areas of concern in the product. Google Vault lacks speed. In the future, Google Vault could be faster.
One thing I've noticed is that it splits the data files into multiple parts, like the PFT files. For example, when there is a large data size of any account, the backup process splits it into many files. This can be confusing and not very efficient when trying to manage the backups. It would be better if the backup process creates one or two files instead of numerous smaller ones. It should be easier for the admin to manage the data and perform imports or uploads to other accounts. So the backup solution should be more streamlined and provide options for easier data management and import/export processes. There is room for improvement in this aspect. It would be great to see enhancements in this area to make the backup process more user-friendly and efficient. Another area of improvement is support. Earlier, Google support used to be very attentive and responsible, but in the past few months, I've noticed delays in their responses, not only related to Google Vault but also to other products.
My personal opinion is that Google Vault could improve if they could have a similar version to Microsoft 365 where you can have an eDiscovery manager account. With this, you can separate a regular person from an organization and just transfer the specific files. For example, you can pull out the data from a specific employee via email address. Google Vault does not have that feature. Currently, you only have the option to give a forensic examiner have access to it. In the next release, I would add a project manager to take care of the eDiscovery side of the solution. I would have built-in support of a PM who would take care of things like litigation. Instead of chasing after a lawsuit or litigation and chasing additional lawyers, I would like to have support from their side, so I can focus on my business.
Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user. As a reseller, our customers demand a lot from their Google products, and exporting is one area where there's a lot of improvement needed. For example, in some cases our customers want to export their Gmail data so that they can transfer it to a new Gmail account. Unfortunately, Google doesn't offer this kind of option, so there's no way to do this migration directly. Instead, the user has to download their exported data from Gmail in PST format and then use a third-party tool like GAMME which is able to move the PST data to another Gmail account. In an ideal world, this step shouldn't be required, and the data should be able to be directly uploaded. There should be no extra migration steps or setup needed for this process, in my view. As for the interface, I suppose there is room for improvement here as well. To be clear, the interface is very basic and easy to use, but the dashboard could show more information to make it more usable. As an example of what I would like to see for the admin user, it could show how many exports have been done in a certain time frame and which admins have performed searches or other actions in Google Vault. So all the things an admin would want to know quickly should be right there on the dashboard. I think this would make using Google Vault much more convenient.
eDiscovery could be improved. It's used for searching, holding, and exporting data for Vault and I believe it should be updated. They could maybe provide a little bit more information and an easier way to retain that information. I'd like to see something more friendly for our customers. As a technical engineer, I can understand some of the things that Google Vault shows, but if a customer doesn't have a technical background, it would be difficult for them to actually know what it does.
Google Vault lets you retain, hold, search, and export data to support your organization’s archiving and eDiscovery needs. Vault supports:
Email messages
Chats in classic Hangouts with history turned on and Google Talk chats that are on the record
Google Groups
Files in Google Drive and Team Drives
Conversations in Hangouts Chat
Vault is entirely web-based, so there's no need to install or maintain any software. Vault is included with G Suite Enterprise, Business, Education, or Drive...
It would be great if the product had the ability to export email results directly. Currently, Google Vault offers a print option only if it can export in an email format. The sharing of access or better access and permission for different email archives needs to be made available in the product, as currently, it is one of the areas of concern in the product. Google Vault lacks speed. In the future, Google Vault could be faster.
Google Vault needs to improve its data export timing because sometimes, it takes a very long time to export the data.
One thing I've noticed is that it splits the data files into multiple parts, like the PFT files. For example, when there is a large data size of any account, the backup process splits it into many files. This can be confusing and not very efficient when trying to manage the backups. It would be better if the backup process creates one or two files instead of numerous smaller ones. It should be easier for the admin to manage the data and perform imports or uploads to other accounts. So the backup solution should be more streamlined and provide options for easier data management and import/export processes. There is room for improvement in this aspect. It would be great to see enhancements in this area to make the backup process more user-friendly and efficient. Another area of improvement is support. Earlier, Google support used to be very attentive and responsible, but in the past few months, I've noticed delays in their responses, not only related to Google Vault but also to other products.
It would be nice if Google would let us download the data in different formats. It would be nice to have formats like Excel or Word.
The price of the solution could improve and the search could be easier.
My personal opinion is that Google Vault could improve if they could have a similar version to Microsoft 365 where you can have an eDiscovery manager account. With this, you can separate a regular person from an organization and just transfer the specific files. For example, you can pull out the data from a specific employee via email address. Google Vault does not have that feature. Currently, you only have the option to give a forensic examiner have access to it. In the next release, I would add a project manager to take care of the eDiscovery side of the solution. I would have built-in support of a PM who would take care of things like litigation. Instead of chasing after a lawsuit or litigation and chasing additional lawyers, I would like to have support from their side, so I can focus on my business.
Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user. As a reseller, our customers demand a lot from their Google products, and exporting is one area where there's a lot of improvement needed. For example, in some cases our customers want to export their Gmail data so that they can transfer it to a new Gmail account. Unfortunately, Google doesn't offer this kind of option, so there's no way to do this migration directly. Instead, the user has to download their exported data from Gmail in PST format and then use a third-party tool like GAMME which is able to move the PST data to another Gmail account. In an ideal world, this step shouldn't be required, and the data should be able to be directly uploaded. There should be no extra migration steps or setup needed for this process, in my view. As for the interface, I suppose there is room for improvement here as well. To be clear, the interface is very basic and easy to use, but the dashboard could show more information to make it more usable. As an example of what I would like to see for the admin user, it could show how many exports have been done in a certain time frame and which admins have performed searches or other actions in Google Vault. So all the things an admin would want to know quickly should be right there on the dashboard. I think this would make using Google Vault much more convenient.
eDiscovery could be improved. It's used for searching, holding, and exporting data for Vault and I believe it should be updated. They could maybe provide a little bit more information and an easier way to retain that information. I'd like to see something more friendly for our customers. As a technical engineer, I can understand some of the things that Google Vault shows, but if a customer doesn't have a technical background, it would be difficult for them to actually know what it does.
The knowledge base is not as in-depth as it should be. The product offers a lot of functionality, but not a lot of people know about what it can do.
Searching could be improved. There's a lot of limitations when searching with Google Vault.