Chief Information Security Officer at a financial services firm with 1,001-5,000 employees
Real User
2022-07-24T07:26:48Z
Jul 24, 2022
What we'd like improved in IBM Security Access Manager is its onboarding process as it's complex, particularly when onboarding new applications. We need to be very, very careful during the onboarding. We have no issues with IBM Security Access Manager because the solution works fine, apart from the onboarding process and IBM's involvement in onboarding issues. If we need support related to the onboarding, we've noticed a pattern where support isn't available, or they don't have much experience, or we're not getting a response from them. We're facing the same issue with IBM Guardium. As we're just focusing on the multi-factor authentication feature of IBM Security Access Manager and we didn't explore any other features, we don't have additional features to suggest for the next release of the solution, but we're in discussion about exploring ID management and access management features, but those are just possibilities because right now, we're focused on exploring our domain.
Assitant Vice President at a financial services firm with 10,001+ employees
Real User
2022-03-25T21:39:28Z
Mar 25, 2022
There are a lot of areas that can be improved, but the main area is the lack of customization. You cannot easily customize anything in the product. It is not easy to tweak the functionality. It is challenging to change the out-of-the-box functionality. It should support the Zero Trust methodology.
The solution could be classified as a hilt system. There are a lot of resources being used and it is suitable for very large enterprises or the public sector. In the future, there could be better instructional documentation published on their website. It was difficult for us to learn.
The user interface needs to be simplified, it's complex and not user-friendly. In the next release, I would like to see improvements made to the user interface.
Manager in Digital Identity at PricewaterhouseCoopers
Real User
2019-11-17T06:49:00Z
Nov 17, 2019
I'm not as familiar with the cloud deployment model, but if it's not as reliable as the on-premises version, they need to ensure it's just as secure. Configuration could be simplified for the end-user.
Single Sign-On (SSO) streamlines the authentication process, allowing users to access multiple applications with one set of credentials. Benefiting IT management, it reduces password fatigue and enhances security by centralizing the authentication framework.Organizations implementing SSO experience easier user management and improved security. It reduces the need for remembering numerous passwords, decreasing the risk of weak password usage and unauthorized access. This centralized system...
The user interface for users and administrators could be improved to make it easier. Automating some functions could also be beneficial.
What we'd like improved in IBM Security Access Manager is its onboarding process as it's complex, particularly when onboarding new applications. We need to be very, very careful during the onboarding. We have no issues with IBM Security Access Manager because the solution works fine, apart from the onboarding process and IBM's involvement in onboarding issues. If we need support related to the onboarding, we've noticed a pattern where support isn't available, or they don't have much experience, or we're not getting a response from them. We're facing the same issue with IBM Guardium. As we're just focusing on the multi-factor authentication feature of IBM Security Access Manager and we didn't explore any other features, we don't have additional features to suggest for the next release of the solution, but we're in discussion about exploring ID management and access management features, but those are just possibilities because right now, we're focused on exploring our domain.
There are a lot of areas that can be improved, but the main area is the lack of customization. You cannot easily customize anything in the product. It is not easy to tweak the functionality. It is challenging to change the out-of-the-box functionality. It should support the Zero Trust methodology.
The solution could be classified as a hilt system. There are a lot of resources being used and it is suitable for very large enterprises or the public sector. In the future, there could be better instructional documentation published on their website. It was difficult for us to learn.
The user interface needs to be simplified, it's complex and not user-friendly. In the next release, I would like to see improvements made to the user interface.
I'm not as familiar with the cloud deployment model, but if it's not as reliable as the on-premises version, they need to ensure it's just as secure. Configuration could be simplified for the end-user.