The logs should be improved. The response time could be enhanced. To make Kaspersky TOTAL Security for Business closer to a perfect score, I would prefer it to be more user-friendly. Sometimes when we leave it to our clients to deploy themselves, they normally call us and ask us to come and resolve the issue.
System Engineer at Kenera International Trading PLC
MSP
Top 5
Oct 25, 2024
The deployment process could be clarified, specifically around the ability to push the security application to clients from the central servers, as we faced issues with this. Additionally, having support engineers working twenty-four/seven would be advantageous.
Information security engineer at PricewaterhouseCoopers
Real User
Mar 22, 2024
There is room for improvement in customer service and support. One significant difference is the lack of on-site support from Kaspersky. Symantec has a local team in Pakistan with representatives I can contact directly for troubleshooting and support. On the other hand, Kaspersky doesn't provide the same level of local resources. If I have an issue, I need to draft an email and send it to a Kaspersky help center. Their response can sometimes take up to a day or more. This leads to delays, especially when a client has an urgent problem.
Endpoint Protection Platform (EPP) represents a comprehensive solution for safeguarding endpoints from cyber threats, integrating antivirus, anti-malware, and threat detection capabilities into a unified system.EPP solutions are crucial for defending endpoints against continuously evolving threat landscapes. They employ advanced machine learning and behavioral analysis to detect and prevent unauthorized activities. Real-time monitoring and automatic updates ensure that endpoints remain...
The logs should be improved. The response time could be enhanced. To make Kaspersky TOTAL Security for Business closer to a perfect score, I would prefer it to be more user-friendly. Sometimes when we leave it to our clients to deploy themselves, they normally call us and ask us to come and resolve the issue.
The deployment process could be clarified, specifically around the ability to push the security application to clients from the central servers, as we faced issues with this. Additionally, having support engineers working twenty-four/seven would be advantageous.
There is room for improvement in customer service and support. One significant difference is the lack of on-site support from Kaspersky. Symantec has a local team in Pakistan with representatives I can contact directly for troubleshooting and support. On the other hand, Kaspersky doesn't provide the same level of local resources. If I have an issue, I need to draft an email and send it to a Kaspersky help center. Their response can sometimes take up to a day or more. This leads to delays, especially when a client has an urgent problem.
It's been good for months but bad on older endpoints. Only performance issues.