Implementing policies in the solution isn't easy, and it takes time. For example, you need to use some secrets in Windows or Mac to execute your policies, and you can assign these policies with Microsoft Intune. However, when you execute a policy, you still need to wait up to two days to see alerts. Some of our customers aren't happy because they didn't expect it to take so long. They're satisfied once it starts working because they see the alerts and graphs. The user interface also isn't user-friendly. When we introduce Insider Risk Management to our clients, they often find it difficult to understand. There is too much information, and the UI is not scalable. Also, entry-level IT technicians are not always interested in learning something new. It should be clearer and easier to understand. Microsoft is still working on machine learning and AI components. They're constantly updating the product. However, from my experience, most of my customers are not ready or able to use the AI solution. They are creating some project plans and specific policies. They don't want to see dozens of alerts when they use Microsoft's recommendations or the AI-based solution.
For certain things, you need to install an agent. I understand it's for integrity, but if there could be a clientless solution for certain aspects, it would make life easier. For example, you need to install a Microsoft agent on your endpoints for certain features to work for insider risk management. In the future, if they could enhance the technology to make it a seamless solution, that would be helpful, like the endpoint EDR solutions we have these days. Installing an agent on the client workstation is a headache. Whenever a new client comes in, you need to install an agent on it. It's an added task for IT. If they could eliminate that by integrating with AD or some other solution, that would make life easier. It becomes an issue because sometimes people are working from home. They're using their own laptops or workstations and it becomes a problem because you cannot install the agents on their home laptops.
Microsoft Security’s suite includes products that provide organizations with integrated security, compliance, identity and access, endpoint management, and privacy management solutions.
Implementing policies in the solution isn't easy, and it takes time. For example, you need to use some secrets in Windows or Mac to execute your policies, and you can assign these policies with Microsoft Intune. However, when you execute a policy, you still need to wait up to two days to see alerts. Some of our customers aren't happy because they didn't expect it to take so long. They're satisfied once it starts working because they see the alerts and graphs. The user interface also isn't user-friendly. When we introduce Insider Risk Management to our clients, they often find it difficult to understand. There is too much information, and the UI is not scalable. Also, entry-level IT technicians are not always interested in learning something new. It should be clearer and easier to understand. Microsoft is still working on machine learning and AI components. They're constantly updating the product. However, from my experience, most of my customers are not ready or able to use the AI solution. They are creating some project plans and specific policies. They don't want to see dozens of alerts when they use Microsoft's recommendations or the AI-based solution.
For certain things, you need to install an agent. I understand it's for integrity, but if there could be a clientless solution for certain aspects, it would make life easier. For example, you need to install a Microsoft agent on your endpoints for certain features to work for insider risk management. In the future, if they could enhance the technology to make it a seamless solution, that would be helpful, like the endpoint EDR solutions we have these days. Installing an agent on the client workstation is a headache. Whenever a new client comes in, you need to install an agent on it. It's an added task for IT. If they could eliminate that by integrating with AD or some other solution, that would make life easier. It becomes an issue because sometimes people are working from home. They're using their own laptops or workstations and it becomes a problem because you cannot install the agents on their home laptops.