I never thought about what could be made better in the product since my company is a customer-centric organization where we provide Aruba or NETGEAR, depending on the demands and needs of our customers. The product's UI needs to be simplified and made more straightforward. It would be great if it was possible to send notifications regarding some errors related to the product that can be sent from our company to our clients through the organization's post-sales team.
My major problem is right now, the area which I need to cover is around 7,000 to 10,000 square feet, where even the mesh routers don't work out for me because it is a huge area to be covered. To cover huge areas, I will have to put extenders. I will have to use mesh routers with extenders to cover a whole huge area with Wi-Fi. I would like NETGEAR Insight Access Points to extend the area coverage they provide. One of the major problems I see is that when you try to use NETGEAR Insight Access Points, the huge amount of options that are there can only be handled by a person who is experienced or knows the process. So there should be a guide that walks anyone through different options and different things about how to go work with the UI.
Managing Partner at a consumer goods company with 1-10 employees
Real User
2021-06-22T12:51:00Z
Jun 22, 2021
When it comes to Insight Access Point's throughput, sometimes there's a lag. Sometimes, when you apply a setting, it takes a few minutes, but the majority of the time it goes well. Also, there's a big difference when you remote into a switch or a router. When you're not remote you have more options, configuration-wise. With Insight you can do some of that initial setup without any problem, but not everything. They have to keep their game up with the physical products. Not all physical products are compatible with Insight. You have to buy certain products. Configuration-wise, they should include more capabilities for configuring the physical products. They have some, but not all. They need to expand it more.
The biggest issue I've had is that it works very well with the WiFi, but it does not offer any assistance at all with the routers. You can't control them or manage them at all. As soon as you want to use anything on the network side—because I have multiple 28-port switches—you can't manage them using this app. I can't manage everything from one place. I still have to log in to individual devices and work with them that way. I was looking for a solution that would allow one-stop management and I've yet to find it. I've talked to their tech support multiple times and they've never suggested a way to manage everything. They said that they don't offer that solution. They gave me a list of items that are managed by the Insight solution and the routers are not in there.
Learn what your peers think about NETGEAR Insight Access Points. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
The user-friendliness of the Insight management solution is good. Like everything, it has its idiosyncrasies. Sometimes, it is a challenge when adding a device. Certain devices have been harder to register. I'm not trying to knock it. I'm just trying to say everything has its areas of improvement, and device registration might be one area. NETGEAR is on this and addressing this issue. The registration is annoying. I have to go back to NETGEAR and log tickets. Access points and router registration are something that they need to address in Insight. They need to fix the bug of getting the devices activated and enrolled in Insight without fighting with them. I have probably done about six of these in the last month. You get to see patterns. However, once it is up and running, it's so useful to me that I don't mind. I'm a tech guy, so I don't mind dealing with small glitches. I use the Insight management solution app on my phone. Though, it is not as good as managing network access points on my computer.
Owner at a hospitality company with 11-50 employees
Real User
2020-12-13T06:35:00Z
Dec 13, 2020
The hardware is great. Software-wise, they need to provide the ability to kick users out. If multiple users are abusing the system or the network, I should be able to block them for a time and, when I need to unblock them, I should be able to do so by using their MAC ID. That feature might already be there and I just don't know about it. But I haven't called NETGEAR about it yet because I just haven't had time.
Principal at a consumer goods company with 11-50 employees
Real User
2020-12-13T06:35:00Z
Dec 13, 2020
I thought that the Insight management software would be more useful for me. It is a little difficult to navigate. I have ended up using the web GUI more than I do the Insight management. I have some frustrations with the ease of use. It tends to be sluggish. The graphical interface is pretty, but not useful. They have this tree that shows connected devices, which makes no sense whatsoever because the labeling field of the tree truncates all the items to the point that it's almost useless. You can't even tell what it is. I would prefer a spreadsheet list of the gear as opposed to a graphical representation. It is sluggish. If I go to reserve an IP address, it probably takes about 45 seconds, which doesn't seem like a lot. However, if you are trying to enter 60 devices, then it takes forever because each time you enter a device it has to reload and reset it, and that never takes effect until you reboot it. It just seems to be cumbersome.
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The pricing and standard connectivity can be further improved.
I never thought about what could be made better in the product since my company is a customer-centric organization where we provide Aruba or NETGEAR, depending on the demands and needs of our customers. The product's UI needs to be simplified and made more straightforward. It would be great if it was possible to send notifications regarding some errors related to the product that can be sent from our company to our clients through the organization's post-sales team.
Due to certain shortcomings in the solution's stability, I feel that the solution's stability requires improvement.
My major problem is right now, the area which I need to cover is around 7,000 to 10,000 square feet, where even the mesh routers don't work out for me because it is a huge area to be covered. To cover huge areas, I will have to put extenders. I will have to use mesh routers with extenders to cover a whole huge area with Wi-Fi. I would like NETGEAR Insight Access Points to extend the area coverage they provide. One of the major problems I see is that when you try to use NETGEAR Insight Access Points, the huge amount of options that are there can only be handled by a person who is experienced or knows the process. So there should be a guide that walks anyone through different options and different things about how to go work with the UI.
When it comes to Insight Access Point's throughput, sometimes there's a lag. Sometimes, when you apply a setting, it takes a few minutes, but the majority of the time it goes well. Also, there's a big difference when you remote into a switch or a router. When you're not remote you have more options, configuration-wise. With Insight you can do some of that initial setup without any problem, but not everything. They have to keep their game up with the physical products. Not all physical products are compatible with Insight. You have to buy certain products. Configuration-wise, they should include more capabilities for configuring the physical products. They have some, but not all. They need to expand it more.
The biggest issue I've had is that it works very well with the WiFi, but it does not offer any assistance at all with the routers. You can't control them or manage them at all. As soon as you want to use anything on the network side—because I have multiple 28-port switches—you can't manage them using this app. I can't manage everything from one place. I still have to log in to individual devices and work with them that way. I was looking for a solution that would allow one-stop management and I've yet to find it. I've talked to their tech support multiple times and they've never suggested a way to manage everything. They said that they don't offer that solution. They gave me a list of items that are managed by the Insight solution and the routers are not in there.
The user-friendliness of the Insight management solution is good. Like everything, it has its idiosyncrasies. Sometimes, it is a challenge when adding a device. Certain devices have been harder to register. I'm not trying to knock it. I'm just trying to say everything has its areas of improvement, and device registration might be one area. NETGEAR is on this and addressing this issue. The registration is annoying. I have to go back to NETGEAR and log tickets. Access points and router registration are something that they need to address in Insight. They need to fix the bug of getting the devices activated and enrolled in Insight without fighting with them. I have probably done about six of these in the last month. You get to see patterns. However, once it is up and running, it's so useful to me that I don't mind. I'm a tech guy, so I don't mind dealing with small glitches. I use the Insight management solution app on my phone. Though, it is not as good as managing network access points on my computer.
The hardware is great. Software-wise, they need to provide the ability to kick users out. If multiple users are abusing the system or the network, I should be able to block them for a time and, when I need to unblock them, I should be able to do so by using their MAC ID. That feature might already be there and I just don't know about it. But I haven't called NETGEAR about it yet because I just haven't had time.
I thought that the Insight management software would be more useful for me. It is a little difficult to navigate. I have ended up using the web GUI more than I do the Insight management. I have some frustrations with the ease of use. It tends to be sluggish. The graphical interface is pretty, but not useful. They have this tree that shows connected devices, which makes no sense whatsoever because the labeling field of the tree truncates all the items to the point that it's almost useless. You can't even tell what it is. I would prefer a spreadsheet list of the gear as opposed to a graphical representation. It is sluggish. If I go to reserve an IP address, it probably takes about 45 seconds, which doesn't seem like a lot. However, if you are trying to enter 60 devices, then it takes forever because each time you enter a device it has to reload and reset it, and that never takes effect until you reboot it. It just seems to be cumbersome.