What needs improvement with Radware DefensePro?

The product is good, but the company could improve its services by appointing customer success managers. This would ensure better interaction with customers and help resolve issues on both customer and supplier ends. Most other security product companies such as Palo Alto and Forcepoint appoint customer success managers to interact with customers and ensure that the product they have purchased is used perfectly. If we are facing any kind of issues in using the product or service, the customer success manager should get things right.

The APSolute Vision feature needs improvement.

We've been encountering a lack of updates in DefensePro. Currently, we're facing numerous bugs within our data solution. These bugs are impacting the failover process, and we're observing repeated crashes of the Elasticsearch container across various workflows. There's room for improvement in the clarity of the feedback provided by the command service in the CLI. Specifically, the messages it gives when something happens to Docker containers could be more informative. For example, it might simply state that container states have changed, or it might mention the directory paths where container data is saved, but these messages don't provide enough detail. To access the files, users currently need to navigate through a complex directory structure, which isn't very user-friendly. There is a need for more informative release notes. The current ones lack detail about what's included in the updates and what fixes have been implemented. This makes it difficult for users to understand the changes and how they might affect the experience.

As a service provider, we are expecting the multi-tenancy feature on the dashboard and reporting side. It will help share reports with customers in real-time. They can directly see them online. We are working with their team on API integration with our portal. We will be able to achieve that, but it will take some time.

They need to provide more granular control over security policies, allowing organizations to tailor configurations based on their specific needs and risk profiles. There is a restriction on the number of policies that can be defined. That count may be increased further to create more specific policies They should integrate automated incident response capabilities to streamline the mitigation process and reduce response times during attacks. It would be ideal if they could expand protocol support to cover emerging communication standards and ensure comprehensive protection against diverse attack vectors.

Radware DefensePro can defend against Layer 3 and Layer 4 DDoS attacks but it is not capable of protecting against Layer 7 attacks. Radware DefensePro suffers from a high false positive rate of 25 percent and occasionally blocks legitimate traffic, requiring manual unblocking. Additionally, it has been known to miss some threats. We have not seen a reduction in downtime associated with attacks by using DefensePro. Radware DefensePro needs to improve its cloud scrubbing capabilities. We have discontinued their cloud services due to poor performance. The inability to access local technical support during our business hours poses a significant inconvenience. This necessitates extra devices for continuous operation until we can speak to their support. We would appreciate the availability of a team within our time zone for optimal service.

Right now, we have DefensePro 6. The only complaint I have is that SSL inspection, when activated, consumes a lot of resources on the machine. We are currently reviewing a possible change to DefensePro X, the new version, which has a separate module with its processors. It only consumes the performance of that card, not the rest of the machine. But SSL inspection resource consumption in DefensePro is the only thing I would say can be improved in our current version.

We would like to have seven-layer functionality.

I started from scratch, from medium customers to bigger customers, and then maybe smaller ones. I would like to have more granular steps according to protected bandwidth, so the granularity should be better. For example, one gigabit of protected bandwidth, two gigabits, three gigabits, and so on. Right now, it's two, four, and six, something like that. It depends on the appliance, of course, as Defense Code 6 is the smaller one and next is 10 or 12. However, in general, the granularity could be better.

They need to increase the limit of devices that we can manage (currently it is 100). I manage a huge network and I am forced to use two and this is very uncorfortable. In the event of a power failure, it would be nice for the device to turn on again automatically. When managing a very large network it requires to have to contact the offices for a manual restart.

I would like to see more graphics within the dashboard. Right now, you are required to buy tools in order to have a graphical representation for your monitoring.

The solution needs to improve its communication with users. Last year, there was a lot of silence on their end. There have been communication delays we would rather not deal with. There needs to be more reporting. I'd like to be able to see more information on traffic or the system's data. Right now, information is lacking, from what I can tell.

We are currently using the solution in conjunction with Cisco Firepower. In terms of the defense devices, I would like to see an improvement within the implementation and upgrade phases. The dashboard could be updated. It's just the one that is used with Internet Explorer 11 and with outdated Java. It's only a small part of their web interface and is not the entire dashboard. The implementation process could be a bit better.

There are customers who don't want Firepower. Let's say they have Sophos or they have Palo Alto. We're trying to re-position Radware DefensePro as a separate appliance in their environment. The solution is a little more pricey than other options on the market. It could be a little bit more user friendly, however, that said, it's pretty decent compared to a lot of other vendors.

The customer service needs to be improved. I do not mean the support, but specifically the customer service. They didn't listen to what we were asking for and what we needed. When we went to upgrade, we kept telling them what we needed and they would offer something else. It was as if we were trying to buy oranges and they would offer us apples. We corrected them and offered additional detail, yet they continued to come back and offer us the wrong solution. This was very expensive and ultimately, we decided to look elsewhere. This product would be improved if ongoing live monitoring with dashboards were added.

This solution may not cover all of the requirements in situations for which I am unfamiliar, and there is always room for improvement.

Better integration with the automated incident response platform, and the ecosystem in general, would be an improvement. Everything should be automated and seamless. I would like to see more focus on layer seven protection. This is the application layer.

There was occasionally a lack of communication between the distributors, the vendor, and companies that can affect how the solution operates or is implemented. The level of knowledge of the product by support was not so high in the past. There were miscommunications about integration capabilities. This is just something I noticed, and it was a few years ago, so I'm not sure if the problems have already been dealt with, or if it was a one-off case. The solution needs a bit more functionality. It would be good if DefensePro could have anti-bot functionalities in order to stop bots like web scrapers from getting onto our customers’ network. The solution should aim to be a multi-functional platform. It could be cloud as well, but offer a mix of functionalities under one line of products.

The documentation needs improvement and the best practices need adjustments. I find I spend a lot of time searching for information and documentation related to implementation. They need to provide better sources to make things easier. The performance needs to be better. The solution needs high availability. It would help you avoid some of the trouble with configuration.

Converting or offering integration with the cloud solution would improve the product. Maybe a solution that does more to track the behaviors for the site and enhance the intelligence and proactive behavior.

We have no problem at all with Radware DefensePro. I have recommended it to more than 50 clients with no complaints about the interface's ease of use. There are some technical issues. For first time users, the security configuration is a continuous learning process. It is not easy. Radware DefensePro requires a continuous learning process. Using this technology, we can improve our network. That is why we recommend the product for security monitoring. Based on the different attack mechanisms, we use Radware DefensePro to provide security for our clients' networks very effectively.