Mainframe Systems Programmer at a tech services company with 10,001+ employees
Real User
Dec 25, 2022
I work a lot with the support side when there are issues. I see a lot of confusion about the various licenses. The licensing model is somewhat complicated. The product license has to be installed. Sometimes, when a license is expiring and I need a new one, it's hard to understand where those licenses are in the guest support portal. I've discussed this with ASG, and they've acknowledged that it's too complicated. It has had an impact. It's not that the product doesn't work, but we get messages from the user worried that the product will run out of support and their whole operation will be affected.
Workload Automation streamlines and manages critical business processes and IT jobs, ensuring efficiency and reliability across an enterprise's workflow. It reduces manual efforts and helps in maintaining complex workloads seamlessly.This solution facilitates the automation of task scheduling, reducing downtime and errors. By automating repetitive tasks, IT teams can focus on strategic initiatives. The tool adapts flexibly to changing business needs, supporting diverse environments and...
I work a lot with the support side when there are issues. I see a lot of confusion about the various licenses. The licensing model is somewhat complicated. The product license has to be installed. Sometimes, when a license is expiring and I need a new one, it's hard to understand where those licenses are in the guest support portal. I've discussed this with ASG, and they've acknowledged that it's too complicated. It has had an impact. It's not that the product doesn't work, but we get messages from the user worried that the product will run out of support and their whole operation will be affected.