I work a lot with the support side when there are issues. I see a lot of confusion about the various licenses. The licensing model is somewhat complicated. The product license has to be installed. Sometimes, when a license is expiring and I need a new one, it's hard to understand where those licenses are in the guest support portal. I've discussed this with ASG, and they've acknowledged that it's too complicated. It has had an impact. It's not that the product doesn't work, but we get messages from the user worried that the product will run out of support and their whole operation will be affected.
All businesses search for ways to reduce costs and maximize productivity. In order to achieve this, companies often need to get creative in just what kind of practices they implement. One of the methods that many companies turn to to achieve this goal is Workload Automation.
I work a lot with the support side when there are issues. I see a lot of confusion about the various licenses. The licensing model is somewhat complicated. The product license has to be installed. Sometimes, when a license is expiring and I need a new one, it's hard to understand where those licenses are in the guest support portal. I've discussed this with ASG, and they've acknowledged that it's too complicated. It has had an impact. It's not that the product doesn't work, but we get messages from the user worried that the product will run out of support and their whole operation will be affected.