After integrating the Gatelet with a live environment, users experienced connectivity issues because they were not imported into the Symantec CloudSOC CASB. Currently, user import into the solution can only be done via CSV, which lacks good connectivity with Azure AD. Additionally, the cost is high, as you pay separately for each application and the number of users. While there are ongoing improvements, the functionality must catch up with other leading CASBs, such as Netskope, recognized as a top leader.
They have some room for improvement in terms of being able to do troubleshooting. If you're trying to troubleshoot it, you have to work a lot with their backend people in order to get to a solution. So, trying to do your own troubleshooting can be a little bit difficult.
Senior IT Architect at a tech services company with 201-500 employees
Real User
2021-05-22T07:17:12Z
May 22, 2021
The product should have release notes. One thing I noticed was when you block people who have sessions already established, it would be ideal if they could clean cookies or clean the sessions on the desktop. If you control the web and you say, "Okay, tomorrow I'm going to block Dropbox," if people have sessions already established, there's no cleanup. There should be some sort of forced log-off, so the user will have to reconnect to the solution. If you go on Facebook or Gmail, the sessions will last forever unless there's a forced log-off. The documentation is okay, however, it's not all-encompassing. Updating documentation is necessary. Two years ago, it was pretty good. However, since then, they've done a few changes and haven't created documentation to explain the changes too well. At the moment, what is available is simply too basic. It's a good idea to get proper training on the solution before beginning. It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it. In future releases, the solution could use more customization and more options for configuration. There needs to be an opportunity to create customer URLs or Customer Gatelets.
The solution needs to focus on data security. For example, if someone is trying to upload a document to the cloud application, the solution needs to leverage protection technology to better monitor for sensitive data, file usage, file content, etc. so that we can be assured we'll be safe. The solution should work to incorporate some machine learning policies like IDM and VML.
The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application. They are working on some machine learning policies like IDM and VML. Adding these would be a great benefit to the solution.
Symantec CloudSOC CASB is a cloud access security broker that provides visibility and control over cloud applications and services. It offers a comprehensive set of security capabilities, including data loss prevention, threat protection, and compliance management. With CloudSOC CASB, organizations can gain insight into cloud usage patterns, identify potential risks, and enforce policies to protect sensitive data. The solution integrates with leading cloud providers, such as Microsoft Office...
After integrating the Gatelet with a live environment, users experienced connectivity issues because they were not imported into the Symantec CloudSOC CASB. Currently, user import into the solution can only be done via CSV, which lacks good connectivity with Azure AD. Additionally, the cost is high, as you pay separately for each application and the number of users. While there are ongoing improvements, the functionality must catch up with other leading CASBs, such as Netskope, recognized as a top leader.
They have some room for improvement in terms of being able to do troubleshooting. If you're trying to troubleshoot it, you have to work a lot with their backend people in order to get to a solution. So, trying to do your own troubleshooting can be a little bit difficult.
The product should have release notes. One thing I noticed was when you block people who have sessions already established, it would be ideal if they could clean cookies or clean the sessions on the desktop. If you control the web and you say, "Okay, tomorrow I'm going to block Dropbox," if people have sessions already established, there's no cleanup. There should be some sort of forced log-off, so the user will have to reconnect to the solution. If you go on Facebook or Gmail, the sessions will last forever unless there's a forced log-off. The documentation is okay, however, it's not all-encompassing. Updating documentation is necessary. Two years ago, it was pretty good. However, since then, they've done a few changes and haven't created documentation to explain the changes too well. At the moment, what is available is simply too basic. It's a good idea to get proper training on the solution before beginning. It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it. In future releases, the solution could use more customization and more options for configuration. There needs to be an opportunity to create customer URLs or Customer Gatelets.
The solution needs to focus on data security. For example, if someone is trying to upload a document to the cloud application, the solution needs to leverage protection technology to better monitor for sensitive data, file usage, file content, etc. so that we can be assured we'll be safe. The solution should work to incorporate some machine learning policies like IDM and VML.
The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application. They are working on some machine learning policies like IDM and VML. Adding these would be a great benefit to the solution.
I would like to see them develop seamless integration with endpoint solutions.