There are some challenges with reporting and accessing specific logs, particularly older logs or user activity over time. This makes finding user logs sometimes difficult. Improvement in the ease of reporting and indexing could help. There is also an overhead for admins due to the need to define specific categories and users, unlike other vendors where just defining categories suffices. Enhanced domain categorization could also be beneficial, as there have been issues where new or less popular domains are not properly categorized.
We have been experiencing issues with file processing and network stability, particularly when dealing with requests for proxy files or fax networks. Improvements in log availability would greatly enhance its overall effectiveness.
The solution must add a new category for WebSocket data. It must provide a new category for internet streams currently categorized as Technology/Internet. They're independent streams. The AV engine can't scan them. They get stuck. The tool’s reporting features must be improved.
Senior Manager Cloud Network and Security at a financial services firm with 10,001+ employees
Real User
Top 5
2023-05-26T06:42:02Z
May 26, 2023
The traffic filtering could improve. Our firewall traffic is limited. Additionally, it would be helpful if there was a dashboard and reporting feature.
One area for improvement in Symantec is the lack of a reporting server or dashboard integration with SIM. Many clients require this integration, but it is currently not possible. Additionally, Symantec lacks dashboards based on their product, and reporting is also not available. To improve this, additional servers or features for reports and dashboards would be necessary.
The solution's databases are long, and their support is very fast. At times, certain areas are lacking in the policy manager. It would be great if we could directly control those URLs in the policy manager through the US. At the time of policy tracing, it is necessary to determine where the policies created by Blue Coat for the solution are being dropped. We should be able to get the exact results for this. Also, it would be great to have an online tool that could provide us with confidence during encryption and decryption processes without needing different tools. This tool could help us identify which problems to manipulate and where to allow manipulation. Such additions will be great for us.
Senior Technical Consultant at Meta Infotech Pvt Ltd
Real User
Top 5
2022-12-13T14:42:56Z
Dec 13, 2022
Marketing needs improvement in Symantec Proxy, as it needs to catch up in sales here in the Asia Pacific region. It has always been a leader, but after Broadcom acquired it, there's been a decrease in sales. Symantec Proxy licensing renewal also needs improvement.
Prior to the Broadcom purchase, every appliance was application based, but now they have one ISG device and on top of it multiple applications are running. It has a single point of failure. If your device goes down, all of the applications would be down.
Unit Head - Network and Security Solutions at FPM Solutions
Real User
2022-09-26T12:49:08Z
Sep 26, 2022
The deployment is quite difficult. Their support is not as per the standard, and that makes it quite difficult to deploy the product. It needs very high expertise to deploy the product line. They're not addressing issues in a timely manner. They seem to be continuously backsliding. It is an expensive product.
Senior Information Security Engineer at SOCIALEYEZ
Real User
2020-12-07T19:08:03Z
Dec 7, 2020
There are performance issues with all of the proxies. In the middle of the project, it will cause some delay. It will disconnect the internet connection. Many clients have complained about it.
Information Technology Sub-Sector at a government with 5,001-10,000 employees
Real User
2020-11-26T03:53:20Z
Nov 26, 2020
Activating the SSL inspection is one of the challenges. We are currently moving to the O365 cloud, and one of the challenges is the performance when all of our users are connected to O365 by a proxy.
Symantec Proxy is designed to provide web security, web access control, and secure web gateway functionalities for organizations. It helps protect against web-based threats, enforce web usage policies, and provide secure access to internet resources.
Symantec Proxy Benefits:
Easy to use
Comprehensive security features
Ability to block malicious websites and applications
Efficient management of network traffic
Scalable and compatible with various operating systems and devices
Highly rated...
There are some challenges with reporting and accessing specific logs, particularly older logs or user activity over time. This makes finding user logs sometimes difficult. Improvement in the ease of reporting and indexing could help. There is also an overhead for admins due to the need to define specific categories and users, unlike other vendors where just defining categories suffices. Enhanced domain categorization could also be beneficial, as there have been issues where new or less popular domains are not properly categorized.
In future releases, we look forward to the cloud side. So, I would like to see more improvements in the cloud.
The platform's pricing needs improvement.
Symantec Proxy needs to include content management capabilities.
We have been experiencing issues with file processing and network stability, particularly when dealing with requests for proxy files or fax networks. Improvements in log availability would greatly enhance its overall effectiveness.
The solution must add a new category for WebSocket data. It must provide a new category for internet streams currently categorized as Technology/Internet. They're independent streams. The AV engine can't scan them. They get stuck. The tool’s reporting features must be improved.
The traffic filtering could improve. Our firewall traffic is limited. Additionally, it would be helpful if there was a dashboard and reporting feature.
One area for improvement in Symantec is the lack of a reporting server or dashboard integration with SIM. Many clients require this integration, but it is currently not possible. Additionally, Symantec lacks dashboards based on their product, and reporting is also not available. To improve this, additional servers or features for reports and dashboards would be necessary.
The solution's databases are long, and their support is very fast. At times, certain areas are lacking in the policy manager. It would be great if we could directly control those URLs in the policy manager through the US. At the time of policy tracing, it is necessary to determine where the policies created by Blue Coat for the solution are being dropped. We should be able to get the exact results for this. Also, it would be great to have an online tool that could provide us with confidence during encryption and decryption processes without needing different tools. This tool could help us identify which problems to manipulate and where to allow manipulation. Such additions will be great for us.
Marketing needs improvement in Symantec Proxy, as it needs to catch up in sales here in the Asia Pacific region. It has always been a leader, but after Broadcom acquired it, there's been a decrease in sales. Symantec Proxy licensing renewal also needs improvement.
Prior to the Broadcom purchase, every appliance was application based, but now they have one ISG device and on top of it multiple applications are running. It has a single point of failure. If your device goes down, all of the applications would be down.
The deployment is quite difficult. Their support is not as per the standard, and that makes it quite difficult to deploy the product. It needs very high expertise to deploy the product line. They're not addressing issues in a timely manner. They seem to be continuously backsliding. It is an expensive product.
Support response time and case resolution could be improved.
The solution could improve by having better documentation.
The user interface could be improved, and the price could be lower as well.
The technical support should be improved.
There are performance issues with all of the proxies. In the middle of the project, it will cause some delay. It will disconnect the internet connection. Many clients have complained about it.
Activating the SSL inspection is one of the challenges. We are currently moving to the O365 cloud, and one of the challenges is the performance when all of our users are connected to O365 by a proxy.