A lot of improvement can be done in terms of its functionality. We are receiving an incident as well as a generic user ticket. This could be enhanced. The DPM, Data Processing Manager is something that could also be enhanced in terms of how the apps are done and installed. The way the backups can be done could be easier. Sometimes the updates don't work as they should. There needs to be a way to test their efficacy.
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The integration could improve in the future. Additionally, a single reporting feature for databases would be useful.
I don't have administrator access, so I can't fully explore all the features, and it's hard for me to say what needs to be improved at this time.
A lot of improvement can be done in terms of its functionality. We are receiving an incident as well as a generic user ticket. This could be enhanced. The DPM, Data Processing Manager is something that could also be enhanced in terms of how the apps are done and installed. The way the backups can be done could be easier. Sometimes the updates don't work as they should. There needs to be a way to test their efficacy.