Social & Digital Media Performance, Senior Manager at Majid Al Futtaim
Real User
Top 10
2024-12-12T07:51:06Z
Dec 12, 2024
For a long-time user like myself, everything feels natural. However, when onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side. There should be more simplification in managing the platform.
Customer Experience Management focuses on understanding and improving every interaction a customer has with a business, aiming to enhance customer satisfaction, loyalty, and brand advocacy.Customer Experience Management involves the strategic analysis and application of customer feedback to consistently deliver enhanced and personalized engagements. Organizations use this approach to differentiate themselves from competitors by providing consistent and seamless interactions across multiple...
For a long-time user like myself, everything feels natural. However, when onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side. There should be more simplification in managing the platform.