The tool can be improved in terms of maintainability and flexibility, especially as companies grow larger. In these aspects, I feel Veeam is better for cloud and operational purposes.
The go-between is a Veritas partner, so the customer support was not that good. The solution is fine except when there is a purchasing crisis where you have to remake the ecosystem. It causes a lot of issues. The support was a problem, but we're okay with it as long as we have someone to communicate with.
Managing partner at Techmaster Serviços em Informática
Real User
2022-06-13T22:57:00Z
Jun 13, 2022
When you finish a project, the client should have the opportunity to browse the files rather than simply ending the contract. Also, it's not possible to recover earlier versions. It should be possible to have a database for recovering files after you finish a contract. There's no solution for this from Veritas. The clients pay annually for the product, but when they decide to cancel the contract after five or six years, how do they get older versions of their data? Veritas only offers a snapshot of the last backup. They also no longer offer the Veritas for Microsoft 365 solution in Brazil. We have to find another solution for 365 at the end of the year, so we are going with N-Able.
Licensing has been a struggle. It went from bronze, silver to gold. Licensing needs more sophistication. It has features that are sold as separate add-ons.
There's something about the database recovery that I would like to have improved. The solution doesn't deal with end-to-end recovery, for example, the way Oracle does. There is some involvement with the DBA, that you would need to actually complete the recovery. The usability of the solution isn't the best. Most other similar solutions support a wide range of storage of aides. This solution doesn't really, at least not to the same extent. This should be improved.
IT Manager at a sports company with 1,001-5,000 employees
Real User
2019-11-28T06:06:00Z
Nov 28, 2019
The solution does lack a lot of features, and we're considering switching. The solution needs to offer more scheduling options so that, for example, I could make a schedule for a backup and have it locate and transfer storage on remote servers. It would be nice if we were able to get consoles automatically working. The solution has a lack of local storage.
Technical Sales Engineer Individual Contributor at a tech services company with 11-50 employees
Real User
2019-11-18T07:22:00Z
Nov 18, 2019
Currently, it isn't possible to use anything other than Veritas cloud to back up to. I think today it's important to cover the three major cloud provider: GCP, Azure and AWS.
Director Of Operations at a tech services company with 10,001+ employees
Real User
2019-11-13T05:29:00Z
Nov 13, 2019
The implementation could be improved. The server setup is very easy, but some specific client implementation, for example, Oracle or SQL servers, are a little bit complicated. they should offer a bit more assistance with the setup for these particular items.
I would like better pricing and better support. The program is quite expensive and I am not impressed by their technical support. Backup in the cloud can also be easier.
SaaS Backup is a cloud-based solution designed to safeguard an organization's data stored in SaaS applications. SaaS applications are managed by third-party providers, leaving organizations without direct control over their data's physical storage. As the popularity of SaaS applications grows, having a reliable and secure backup solution becomes crucial. In the event of a hack or data breach, SaaS Backup allows organizations to restore their data quickly, preventing costly downtime.
The tool can be improved in terms of maintainability and flexibility, especially as companies grow larger. In these aspects, I feel Veeam is better for cloud and operational purposes.
The go-between is a Veritas partner, so the customer support was not that good. The solution is fine except when there is a purchasing crisis where you have to remake the ecosystem. It causes a lot of issues. The support was a problem, but we're okay with it as long as we have someone to communicate with.
When you finish a project, the client should have the opportunity to browse the files rather than simply ending the contract. Also, it's not possible to recover earlier versions. It should be possible to have a database for recovering files after you finish a contract. There's no solution for this from Veritas. The clients pay annually for the product, but when they decide to cancel the contract after five or six years, how do they get older versions of their data? Veritas only offers a snapshot of the last backup. They also no longer offer the Veritas for Microsoft 365 solution in Brazil. We have to find another solution for 365 at the end of the year, so we are going with N-Able.
An area for improvement is the product's performance, especially how long it takes to do a job.
Licensing has been a struggle. It went from bronze, silver to gold. Licensing needs more sophistication. It has features that are sold as separate add-ons.
Technical support can be improved.
In the future, we would like to see support for virtualized machines.
There's something about the database recovery that I would like to have improved. The solution doesn't deal with end-to-end recovery, for example, the way Oracle does. There is some involvement with the DBA, that you would need to actually complete the recovery. The usability of the solution isn't the best. Most other similar solutions support a wide range of storage of aides. This solution doesn't really, at least not to the same extent. This should be improved.
The solution does lack a lot of features, and we're considering switching. The solution needs to offer more scheduling options so that, for example, I could make a schedule for a backup and have it locate and transfer storage on remote servers. It would be nice if we were able to get consoles automatically working. The solution has a lack of local storage.
Currently, it isn't possible to use anything other than Veritas cloud to back up to. I think today it's important to cover the three major cloud provider: GCP, Azure and AWS.
The implementation could be improved. The server setup is very easy, but some specific client implementation, for example, Oracle or SQL servers, are a little bit complicated. they should offer a bit more assistance with the setup for these particular items.
The backup reports and the dashboard need improvement.
I would like better pricing and better support. The program is quite expensive and I am not impressed by their technical support. Backup in the cloud can also be easier.