Zoho Creator falls short on data management, so we must connect it to other databases to handle larger datasets. However, it may still be sufficient for smaller databases. Better templates and examples for support teams or programming could be improved. Learning the Zoho Creator language, known as "Deluge," can be challenging for native programmers, so having clear examples and training materials would benefit users.
The UI must be improved. It is difficult to find things in Zoho. There needs to be some R&D. It is fine for a technical person, but non-technical people will find it difficult.
The platform's technical support services need improvement. Most of the time, when we contact them regarding some error, they do not answer our queries. Sometimes, their solutions don't help us solve the problem. Additionally, the platform has multiple support channels, including chat, email, and portal. But it is time-consuming to deal with them.
We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions.
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
Real User
Top 5
2023-07-06T07:30:26Z
Jul 6, 2023
I would say that we are looking for a single portal for customers across all Zoho apps. That is something that is on the roadmap. We do that because we listen to notifications and roadmaps, including the newsletters that come our way. So right now, every single product has its own customer portal. We are looking for a single portal across all Zoho apps. Zoho Creator has a lot of reporting capabilities. I would look to drill deep into it to ensure that those reporting capabilities are intuitive for neither a programmer nor an analyst. Because right now, what's happening, the integration with Zoho Analytics gives a very extensive base for the reports, but in Analytics, only an analyst prepares reports. So I would look into something in that area because Creator, as an application, collects data, and the data is only useful as far as the graph tools or the pivot table goes. As a non-programer can use the low-code knowledge of Creator to build an app, there should be no hassle in the method to generate reports and dashboards that gives meaning to the data.
Certified Consultant/self employed at FAIRCHANCE FOR CRM
Real User
Top 5
2023-05-26T17:35:00Z
May 26, 2023
Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls. If we have data in various tables and need to import it all at once, it can be challenging to import it all. There are multiple data modeling relationships, so it is difficult to import into raw data.
Just building more pre-built integrations so that you can pull data from the wider Zoho ecosystem as well as other systems into Creator would be quite useful. And I think close integration with Microsoft Suite would also help.
It's very difficult for me to speak on the areas of the solution that need improvement since I am not the one who is going through the training. So, I have to speak with my team to know about the areas of the solution that need improvement. Zoho Creator's UX design needs to be improved. At the moment, if you want to make a good user interface, it is difficult to design an application that provides a better user experience or customer delight. Also, all the use cases and my understanding regarding the solution were primarily for the back-end support team only. Basically, it is not a customer-facing application that one can develop using Zoho Creator. It is more about the back-end support type of application or the one you want to use within your office for a smaller audience. So, I'm not sure whether one can develop some applications for an enterprise-level customer. I think that is an area where the solution can improve. Catalyst is also a platform Zoho provides, and combining both Zoho Creator and Catalyst can be great. So, it can be a lethal combination considering that someone wants to use it to build some application.
Zoho Creator could benefit from improvement in regard to the user interface and user experience of the forms. The forms themselves could benefit from being made more interactive, with increased flexibility and customization options for both developers and users. This would allow for a more engaging experience when interacting with the forms and provide more opportunities for customization to meet individual needs and preferences. The portal functionality allows administrators to provide limited access to specific users through the creation of a client portal, by assigning email addresses and providing a unique login link. This functionality is a valuable tool for providing secure access to sensitive information for clients, but there may be opportunities for further improvement in this aspect of Zoho Creator. If a new version of Zoho Creator were to be released tomorrow and I had the opportunity to incorporate a feature that would make my life easier, I would suggest that they focus on improving the stability of forms, particularly when dealing with larger forms and multiple fees. This is because I have noticed that performance tends to slow down in these situations. Therefore, I believe that developers should prioritize making the platform more efficient.
Commercial Mortgage Associate at a financial services firm with 501-1,000 employees
Real User
2021-01-24T15:28:50Z
Jan 24, 2021
When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides.
Head Digital & Business Applications at a tech company with 201-500 employees
Real User
2020-10-19T09:33:00Z
Oct 19, 2020
Understanding the role hierarchy and permissions can be a bit tricky. Secondly, the licensing pattern needs to be more simplified. They should allow for more UI customization. In fact, I don't think any of the low-code platforms allow that. If they added that, it would be a nice tool to explore and it would be adopted by many organizations as well.
Zoho Creator is a web-based platform that lets everyone build custom business applications without any prior technical knowledgeZoho Creator offers a first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform a variety of automated actions.
Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration make it the smart choice for small to large organizations to run their business online, without any...
The solution has limitations on development. It will not be suitable if you have 4000-5000 users.
Zoho Creator falls short on data management, so we must connect it to other databases to handle larger datasets. However, it may still be sufficient for smaller databases. Better templates and examples for support teams or programming could be improved. Learning the Zoho Creator language, known as "Deluge," can be challenging for native programmers, so having clear examples and training materials would benefit users.
The UI must be improved. It is difficult to find things in Zoho. There needs to be some R&D. It is fine for a technical person, but non-technical people will find it difficult.
The platform's technical support services need improvement. Most of the time, when we contact them regarding some error, they do not answer our queries. Sometimes, their solutions don't help us solve the problem. Additionally, the platform has multiple support channels, including chat, email, and portal. But it is time-consuming to deal with them.
We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions.
I would say that we are looking for a single portal for customers across all Zoho apps. That is something that is on the roadmap. We do that because we listen to notifications and roadmaps, including the newsletters that come our way. So right now, every single product has its own customer portal. We are looking for a single portal across all Zoho apps. Zoho Creator has a lot of reporting capabilities. I would look to drill deep into it to ensure that those reporting capabilities are intuitive for neither a programmer nor an analyst. Because right now, what's happening, the integration with Zoho Analytics gives a very extensive base for the reports, but in Analytics, only an analyst prepares reports. So I would look into something in that area because Creator, as an application, collects data, and the data is only useful as far as the graph tools or the pivot table goes. As a non-programer can use the low-code knowledge of Creator to build an app, there should be no hassle in the method to generate reports and dashboards that gives meaning to the data.
Sometimes technical support does not answer our queries.
Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls. If we have data in various tables and need to import it all at once, it can be challenging to import it all. There are multiple data modeling relationships, so it is difficult to import into raw data.
Just building more pre-built integrations so that you can pull data from the wider Zoho ecosystem as well as other systems into Creator would be quite useful. And I think close integration with Microsoft Suite would also help.
It's very difficult for me to speak on the areas of the solution that need improvement since I am not the one who is going through the training. So, I have to speak with my team to know about the areas of the solution that need improvement. Zoho Creator's UX design needs to be improved. At the moment, if you want to make a good user interface, it is difficult to design an application that provides a better user experience or customer delight. Also, all the use cases and my understanding regarding the solution were primarily for the back-end support team only. Basically, it is not a customer-facing application that one can develop using Zoho Creator. It is more about the back-end support type of application or the one you want to use within your office for a smaller audience. So, I'm not sure whether one can develop some applications for an enterprise-level customer. I think that is an area where the solution can improve. Catalyst is also a platform Zoho provides, and combining both Zoho Creator and Catalyst can be great. So, it can be a lethal combination considering that someone wants to use it to build some application.
Zoho Creator could benefit from improvement in regard to the user interface and user experience of the forms. The forms themselves could benefit from being made more interactive, with increased flexibility and customization options for both developers and users. This would allow for a more engaging experience when interacting with the forms and provide more opportunities for customization to meet individual needs and preferences. The portal functionality allows administrators to provide limited access to specific users through the creation of a client portal, by assigning email addresses and providing a unique login link. This functionality is a valuable tool for providing secure access to sensitive information for clients, but there may be opportunities for further improvement in this aspect of Zoho Creator. If a new version of Zoho Creator were to be released tomorrow and I had the opportunity to incorporate a feature that would make my life easier, I would suggest that they focus on improving the stability of forms, particularly when dealing with larger forms and multiple fees. This is because I have noticed that performance tends to slow down in these situations. Therefore, I believe that developers should prioritize making the platform more efficient.
When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides.
Understanding the role hierarchy and permissions can be a bit tricky. Secondly, the licensing pattern needs to be more simplified. They should allow for more UI customization. In fact, I don't think any of the low-code platforms allow that. If they added that, it would be a nice tool to explore and it would be adopted by many organizations as well.