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Call Center Infrastructure

AZ
300 people affected
15 people managed
1 month project

Project Description


The project consisted in creating from scratch a Data Room for a call center of an airline company.

Project components: 

Cooling, Uninterruptible power, Networking, Storage, Backup, Security, Voice Call communication

Lessons Learned


Firmer and more precise communication with the beneficiary in order to be completely clarified by the implementation stage and not to panic

Highlights

Ahead of schedule
Support from colleagues

Difficulties

Steep learning curve
Very short time to implement

Products Used

Technical Certifications

  • ITIL
  • Cisco CCIE
  • DellEMC DCA-ISM
  • DellEMC DECS-IE
  • Bucharest44.432326.1063