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Customer Acquisition and Complaints Handling

Celestine D. - PeerSpot reviewer

Project Description

Customer acquisition and Complaints handling.. this is a great journey with a customer. A growing company wanted to have their customer experience to be enhanced for the product sign-up, onboarding and handling customer compliants much faster. We proposed an intelligent chatbot solution and customer complaints handling bot to scale their capacity and improve customer experience

Difficulties

Management had to be convinced
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