Help Desk Support application

Request to develop a secure in-house application that can be accessed remotely by authorized personnel when needed. The solution should include:

• A customizable knowledgebase self-help feature, managed by internal department personnel to align with each department's specific needs and operations, with reporting capabilities for each department.
• Support for multiple departments, with the ability for application administrators to customize department settings based on company requirements.
• Notification system for alerting designated department personnel.
• Departmental data segregation, ensuring that each department only has access to its own data and cannot view information from other departments.

Not sure yet as all projects are an ongoing project and most always requires attention and updates.