Compare Adobe vs Tungsten Automation

Adobe

Based on 182 reviews.

Tungsten Automation

Based on 51 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Information Not Available

Sample Customers

PhoneGap

Habanero Consulting Group, Blue Raster

Adobe Sign

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America

Adobe Experience Manager (AEM) Forms

State of Illinois, Department of Human Services

RJMetrics

Me Undies, Chubbies, Jewelscent, Truly Experiences, TeeTurtle, Betty Mills, Harris Farm Markets

Tungsten Communications Manager

Fiat Finansiering, MAN Finance, Quion, Achmea, Volvo Financial Services, LeasePlan Belgium, ABN AMRO, De Lage Landen

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten SignDoc

Randstad, Max Hamburger Restaurants, Kelag

Popular Solutions

10 reviews

9 reviews

8 reviews

11 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Top Industries

Educational Organization

39%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Graham Sprague
Sr. Manager/Adobe Workfront Fusion Developer at Staples, Inc.
Adobe Workfront was primarily our main project management software for creative projects. Anything requested by the...
Read full review of Adobe Workfront »
Nitish Lamba
Technology Lead at Infosys
I have used Adobe Target for different purposes. The most basic use case is A/B testing. We run random tests on the...
Read full review of Adobe Target »
Marco Almeida
E-commerce Merchandising Director at Sysco
Magento replaced one of the old platforms at HP, where I used to work, for e-commerce at HP Broadcom stores, which...
Read full review of Adobe Commerce »
RakibulIslam
Sr. Software Engineer at Wipro Limited
During the first six months of using the solution, I worked to automate our daily tasks. In general, we use it to...
Read full review of Adobe ColdFusion »
PradeepKumar25
Associate Manager at Tech Mahindra Limited
Within the tool, we can do many activities, mainly related to lead capture and lead engagement. We market through...
Read full review of Marketo »

Review 1 of 5

Joel McMillan
Systems Administrator at BAE Systems
We use Kofax TotalAgility for accounts payable.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Gerardo Blackaller
Presales Manager at a computer software company
Technical support has been decent overall.
Read full review of Adobe Connect »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
Only once our company escalated an issue to customer support, there was a breach on the threads regarding message...
Read full review of Adobe Commerce »
Syed Hasan
Specialist Leader at Deloitte
I don't have much experience with them. We contact them only when something isn't working as expected out of the box....
Read full review of Adobe Web Experience Management »
Saba Perwez
Executive - Marketing Automation at a tech services company
There's a community called Marketo Nation where they provide guidance. If you have any unique questions, you can ask...
Read full review of Marketo »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I have actually used the customer support. Magento has an extension system also, where you can publish your extension...
Read full review of Adobe Commerce »
Gaurav Jasoria
Founder at In.Genius Solutions
I would rate the technical support a seven, on a scale from one to 10, with one being the worst and 10 being the best.
Read full review of Adobe Commerce »
Gerardo Blackaller
Presales Manager at a computer software company
The support quality can vary depending on the region you live in. I rate the support of Adobe Sign an eight out of ten.
Read full review of Adobe Sign »
Puneeth Babu
Senior Technical Consultant at FinXL IT Professional Services
The move to the cloud has been challenging, and I've had to contact technical support. I would rate them at seven on...
Read full review of Adobe Experience Manager »
Arpit Raj Senapati
Software Engineer Trainee at Inaho Digital Solutions
I've never needed technical support in the past.
Read full review of Adobe Flash »
PradeepKumar25
Associate Manager at Tech Mahindra Limited
I didn't have the opportunity to interact with the technical team because I was on the frontend. The backend and data...
Read full review of Marketo »
Umesh Kodali
Senior Adobe Analytics Developer at Freedom Financial Network
We contacted their technical support regarding the new audience and segments we were adding. We could not see those...
Read full review of Adobe Target »
Arun Patidar
Consultant at a tech consulting company
The license comes with a managed services contract. You have dedicated people from Adobe, and they are always there....
Read full review of Adobe Experience Manager »
Anil Dhull
Founder at Kav Interactive
Technical support is good. We can call our technical support and we can open our case in the community.
Read full review of Marketo »
Anonymous User
Director of Project Management at a tech company
Customer Service: Excellent, very timely attention to urgent issues. Technical Support: Excellent, always had the...
Read full review of Adobe Workfront »
Anonymous User
Senior AEM/CQ Admin Consultant & Business and Community Development
The technical support for AEM has to be at a very high level to begin with, so, I've worked with some amazing people;...
Read full review of Adobe Experience Manager »
Anonymous User
Sr Project Manager-Resource & Infra
Customer Service: Very good! There are easy ways to submit "help"-type tickets and they are always picked up within...
Read full review of Adobe Workfront »
Muhammad Ardhin
Works
They are very helpful and supportive, but at times I found some communication troubles.
Read full review of Marketo »
Anonymous User
Marketing Campaign Manager
Customer service is prompt, friendly, and generally helpful.
Read full review of Marketo »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
Head of Marketing at a tech vendor
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of Marketo »
Anonymous User
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Oscar Del Ama
Deputy CEO at Pedro Garcia
The technical support has to go to a partner company, it is not directly related to Magento. It has to go to the...
Read full review of Adobe Commerce »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Anonymous User
Director, Service Training at a construction company
Adobe has a VAR system, where they have authorized resellers and dealers. Our first call is to the dealer, and they...
Read full review of Adobe Connect »
Anonymous User
Senior Manager of IT at a university
Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom...
Read full review of Adobe Workfront »
Anonymous User
Owner of Ace Learning and Consulting
A 10 out of 10.
Read full review of Adobe Connect »
Anonymous User
Senior Software Consultant at a tech services company
Very very poor.
Read full review of Adobe Experience Manager »
Ashwini N
Manager at a computer software company
I've contacted Adobe Target support a few times, mostly regarding feature limitations or questions. They have been...
Read full review of Adobe Target »
Anonymous User
Managing Partner and AEM Architect at a tech vendor
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful to get to the...
Read full review of Adobe Experience Manager (AEM) Forms »
SaiKrishna3
AEM Specialist at Pearton
I rate the technical support a seven out of ten.
Read full review of Adobe Target »

Review 1 of 30

Ross Macadam
Director at iicon Ltd
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

No Data Available

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