Adobe Experience Manager Reviews

Name: Adobe Experience Manager
Brand: Adobe
Rating: 4 (19 reviews)

Vendor: Adobe

4.0 out of 5

19 reviews
94% willing to recommend

1,379 followers

Post review

What is Adobe Experience Manager?

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Get the Adobe Experience Manager Buyer's Guide and find out what your peers are saying about Adobe Experience Manager, SharePoint, Box and more!

Adobe Experience Manager is the #1 ranked solution in top Digital Experience Platforms, #3 ranked solution in top Web Content Management solutions, #5 ranked solution in top Enterprise Social Software, and #8 ranked solution in top Enterprise Content Management solutions. PeerSpot users give Adobe Experience Manager an average rating of 8.0 out of 10. Adobe Experience Manager is most commonly compared to SharePoint: Adobe Experience Manager vs SharePoint. Adobe Experience Manager is popular among the midsize enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 44% of all views.

Buyer's Guide

Adobe Experience Manager

November 2024

Get the report

Helped 814,763 peers since 2012

Featured reviews

Akshat Prakash

Consultant at BP

Adobe Experience Manager is used for user experience, product design, and user journeys Adobe Experience Manager is quite a powerful product that you can use to design files and export them. Adobe Experience Manager's pricing could be improved. I have been using Adobe Experience Manager for…

Read full review

Prince Shivhare

Architect at Endeavour Group

Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skills. Depending on the skill level of the developers building the components within Adobe Experience Manager, you can have a very streamlined implementation or a very difficult one. Tool-wise, the Adobe Experience Manager support team is not very responsive when the user faces issues in AEM as a Cloud Service. If I reach out to Adobe for something, they create a ticket, and then I might wait three to four days for a response. When I have issues, I want an immediate response. On AEM as a Cloud Service, this is the one thing I think Adobe needs to improve. They should resolve issues within a day so everything runs smoothly for the user. Area of improvement for on-premises: For on-premises AEM, everything is managed by us, but since Adobe Experience Manager was not a very big market earlier (though it's growing now), there are limited clients. The cost of the tool is high, and maintenance is heavy – it's very costly. So, the developers working in AEM development might not always have the proper skills to develop the components. For example, in a normal website, we often see carousels which represent your website in a very dynamic way. Now, suppose you have two carousels on the page – one at the top and the next at the bottom. They have different purposes. If I'm a skilled developer, I'll create one component and serve both banners with the same component – a single, dynamic component. This makes it easy for content editors in the production environment to drag, drop, and change the content. But, if I'm not an experienced developer or I don't have knowledge of AEM, I might create two components – one for the top and one for the bottom. Maintenance becomes heavy, and it's harder for the content team to understand which component to use. A less experienced developer might create multiple components for the same function, increasing complexity and challenges. Over the last three to four years, this lack of resources and skilled AM developers has created these kinds of issues.

Read full review

Vengadesh Raj

Engineer - Product and Platform Engineering at Altimetrik

I am a full stack developer, focusing more on the front end. I work with frameworks like React and JavaScript. I would like to give a review about Adobe Experience Manager, which I have used for managing content for large-scale applications Since using Adobe Experience Manager, we have been able…

Read full review

Adobe Experience Manager mindshare

Product category:

As of November 2024, the mindshare of Adobe Experience Manager in the Enterprise Content Management category stands at 2.9%, up from 2.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Last updated Nov 4, 2024

Valuable Features

Adobe Experience Manager offers features like integration with Adobe Marketing Cloud, ease of use for content authors, Digital Asset Management, and content reuse capabilities. It supports hybrid applications, analytics, and personalization, aiding digital marketing strategies. Its user-friendly interface and powerful open-source technology like Apache Sling make it accessible for non-technical users. Multiple developers can manage assets efficiently, and its analytics dashboard provides insightful data. Collaboration across teams is facilitated for content management and updates.

"The most valuable features of Adobe Experience Manager include its capability to manage content and create reusable fragments."
"It's a complete package. You don't need to look elsewhere for digital marketing."
"I like the profiling and segmentation."

Room for Improvement

Adobe Experience Manager faces challenges with its documentation, high cost, and integration complexity, especially for Microsoft technologies. The monolithic structure and lack of efficient component reuse increase development difficulty. Users express dissatisfaction with the system's stability, support responsiveness, and asset management scalability. There is also a need for improved client-side rendering, lightweight versions for sites, and better transaction handling. Complex JavaScript dependencies and the non-intuitive interface for content managers create further complications.

"Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient."
"The licenses are very expensive."
"A little bit of background knowledge of coding and website structure is required."

ROI

Organizations report positive returns on investment with Adobe Experience Manager. They find benefits in ease of use, enhanced content management, and straightforward website updates. Many believe it is worth the investment, citing Adobe's leadership in analytics. Notable returns are observed, particularly in applications with numerous users, due to the ability to adjust content without deploying changes.

Pricing

Adobe Experience Manager is perceived as expensive, with costs influenced by usage, number of sites, and users. Users often find the licensing model unclear but recognize potential value for large, dynamic websites. Many suggest starting with basic licenses to manage costs and upgrading as needs grow. Pricing is typically high, with yearly fees and potential benefits for sophisticated campaigns. A free one-month trial is available for initial exploration.

"It's really costly."
"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."
"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

Popular Use Cases

Organizations primarily use Adobe Experience Manager for content management, digital marketing, and user experience enhancement. It supports hybrid applications, web development, and e-commerce across multiple platforms. Many companies appreciate its integration capabilities with tools like Adobe Target and Adobe Analytics for effective customer journey analytics and quick decision-making. AEM offers robust features for managing complex web portals and plays a vital role in centralizing data from various sources for real-time insights and customer journey optimization.

Service and Support

Adobe Experience Manager customer service receives mixed feedback. Many find their support team skilled, but the response time is often slow. Some users are satisfied with dedicated support personnel, while others express frustration with complexities or communication delays. Support is typically provided only for core application issues, not custom development. Users note differences in service levels based on regions and contracts, with some able to resolve issues independently without resorting to contacting support.

Deployment

Adobe Experience Manager's initial setup is often described as straightforward, especially when using a JAR or WAR file. Users find it easy to deploy with Java, though it sometimes requires prior knowledge of related technologies. Some express that the process is complex due to the learning curve and planning needed, especially for newcomers. Cloud setups are simpler with Adobe handling many aspects. Setup times vary based on project demands, ranging from minutes to several months.

Scalability

Adobe Experience Manager is recognized for its high scalability, being robust and customizable. Enterprises find it flexible enough for worldwide usage, supporting hundreds of users within organizations. While deploying on-premises to the cloud poses challenges, its auto-scaling capabilities in cloud environments simplify handling increased traffic loads. Users appreciate its design options and enterprise-level support, despite minor difficulties. This platform efficiently manages web content, reducing server needs and enabling collaborative projects.

Stability

Adobe Experience Manager is generally stable, but some users report issues related to MongoDB size, memory leaks, and architecture problems. Integration with Adobe Marketing Cloud sometimes causes stability concerns. Performance is typically high with quick response times. Cloud versions are mostly stable, though feature limitations exist. Hardware inadequacies can affect performance. Component reuse could see improvements. Stability has improved with the transition to AEM as a Cloud Service, with automatic updates enhancing reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Adobe Experience Manager Buyer's Guide for additional reliable information.