Adobe Experience Manager vs OpenText Documentum comparison

Adobe and OpenText are both solutions in the Enterprise Content Management category. Adobe is ranked #8 with an average rating of 8.6, while OpenText is ranked #2 with an average rating of 7.8. Adobe holds a 2.8% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 95% of Adobe users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Adobe Experience Manager

Read 20 Adobe Experience Manager reviews

1,106 Views
702 Comparison Views

95% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,669 Views
2,755 Comparison Views

83% willing to recommend

Adobe Experience Manager

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Adobe Experience Manager and OpenText Documentum compete in the content management system category. Adobe Experience Manager seems to have the upper hand due to its deep integration with Adobe Marketing Cloud enhancing content and digital marketing management.

Features: AEM integrates seamlessly with Adobe Marketing Cloud, offering comprehensive digital marketing tools. Key capabilities include digital asset management, analytics, and 3D asset repurposing. Documentum is strong in content server capabilities, secure document storage, and metadata management, suitable for complex content lifecycle demands.

Room for Improvement: AEM users face challenges with high total cost of ownership and complex integration in Microsoft environments, with slow cloud support. Documentum users cite high costs and outdated UI features, along with concerns over cloud security and file format support. Both could improve documentation and AI and workflow integration features.

Ease of Deployment and Customer Service: AEM supports multiple deployment options, with technically responsive but sometimes slow support. Documentum excels in on-premises deployment but is criticized for being less cloud-ready with a need for enhanced customer service responsiveness and documentation quality.

Pricing and ROI: AEM's high costs are mitigated by strong ROI from advanced analytics and content management, fitting for large-scale enterprises. Documentum offers competitive pricing but may incur high costs due to support and licensing, delivering ROI through stability and security in document management.

To learn more, read our detailed Adobe Experience Manager vs. OpenText Documentum Report (Updated: January 2025).

Buyer's Guide

Adobe Experience Manager vs. OpenText Documentum

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Content Management

8th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Web Content Management (3rd), Enterprise Social Software (6th), Digital Experience Platforms (DXP) (1st)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of Adobe Experience Manager is 2.8%, up from 2.9% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

Impressive integration of customer behavior with an easy setup and okay support

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I've used several CMS tools, but Adobe Experience Manager is feature-rich, especially for web security and content management. It's more efficient to manage content on Adobe Experience Manager, and you can do a lot with it, such as updating content at any time, and on any platform, even from mobile or tablet. Adobe Experience Manager is still getting updated daily, and it's the best CMS tool in the market for me. I like that you can manage assets in Adobe Experience Manager. I also like that the solution has an analytics dashboard that shows you where the traffic comes from, how many clicks come from a specific location, the number of clicks and impressions, etc. Adobe Experience Manager can be accessed by other teams, for example, the digital media department of my company, so the solution can be used and updated per each team's requirement. Adobe Experience Manager is more than just a web developer tool, as it also allows visibility tracking and has other uses. I also like that the GUI for Adobe Experience Manager is straightforward and catchy. It has separate folders and icons, so using Adobe Experience Manager isn't tough. The solution is straightforward to use and handle."

"Easy to work with the solution."

"I like the profiling and segmentation."

"I like the native applications such as Adobe Target, Adobe Analytics, and Adobe Experience Platform. Because of these, it's very easy to connect and obtain reports on how my website is doing, how many have visited it, how frequently, etc. The multiple publisher concept is one of the best parts of this solution."

"Adobe Experience Manager is a content management system, and we use it to create and manage a website."

"It's a complete package. You don't need to look elsewhere for digital marketing."

"The integration of customer behavior and website setup is impressive."

"It is easy to learn. You don't need to be an advanced Java developer."

More Adobe Experience Manager pros

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."

"OpenText Documentum is a robust choice for enterprise-level document management."

"I recommend Documentum as it supports big systems and offers good integration."

"The most valuable feature is the management."

"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."

"It is quite good."

"The most valuable feature of OpenText Documentum is the versioning."

Cons

"Adobe Experience Manager's pricing could be improved."

"The licenses are very expensive."

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

"The solution's pricing and stability could be improved."

"Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient."

"Adobe's technical support is so-so."

"The licensing model is opaque, and technical support could be improved, especially for smaller companies."

"Tool-wise, the Adobe Experience Manager support team is not very responsive when the user face issues in AEM as a Cloud Service."

More Adobe Experience Manager cons

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"OpenText Documentum needs to improve its support."

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."

"The BPM side should be improved."

"OpenText Documentum's user interface could be improved a little bit."

"It's difficult to manage and customize Documentum."

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

Pricing and Cost Advice

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"It's really costly."

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"The product is expensive."

"The price is considered affordable now."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"OpenText Documentum's pricing is good."

"It is quite an expensive product."

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Top Industries

By visitors reading reviews

Educational Organization

48%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

13%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

While there are many aspects that could be improved, discussing them would require more time. The licensing model is opaque, and technical support could be improved, especially for smaller companies.

See all answers

What is your primary use case for Adobe Experience Manager?

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

Adobe CQ5 vs Adobe Experience Manager

Compared 14% of the time

Liferay Digital Experience Platform vs Adobe Experience Manager

Compared 10% of the time

SDL Tridion DX vs Adobe Experience Manager

Compared 8% of the time

Oracle Content Management vs Adobe Experience Manager

Compared 8% of the time

Magnolia CMS vs Adobe Experience Manager

Compared 4% of the time

More Adobe Experience Manager Competitors

SharePoint vs OpenText Documentum

Compared 20% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

Drupal vs OpenText Documentum

Compared 2% of the time

Product Reports

Buyer's Guide

Adobe Experience Manager

February 2025

Download Adobe Experience Manager product report

Buyer's Guide

OpenText Documentum

January 2025

Download OpenText Documentum product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Adobe

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Metra

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Adobe Experience Manager vs. OpenText Documentum

January 2025

Free Report: Adobe Experience Manager vs. OpenText Documentum

Find out what your peers are saying about Adobe Experience Manager vs. OpenText Documentum and other solutions. Updated: January 2025.

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