Try our new research platform with insights from 80,000+ expert users

Alvaria vs Genesys

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Alvaria
Genesys
Based on 16 reviews.
Sample Customers
Aspect Unified IP
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Aspect Workforce Optimization
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, Vodafone
Aspect Via
CVS Caremark Corporation, Telexpress Corporation, Ping An Insurance, HomeShop18, Asian Paints Ltd., Greater Cincinnati Water Works, Cellular One, CCS Companies, Northshore University HealthSystem
Genesys PureConnect
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Genesys Cloud CX
1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
Genesys Voice Platform
Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
Interactive Intelligence IVR
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz
Popular Solutions
Top Industries
Financial Services Firm
26%
Computer Software Company
13%
Healthcare Company
7%
Retailer
5%
Educational Organization
18%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
No Data Available
Review 1 of 4
Customer Service
No Data Available
Review 1 of 15
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.