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Genesys Cloud CX Reviews

Vendor: Genesys
4.4 out of 5
Badge Ranked 1
288 followers
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What is Genesys Cloud CX?

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Genesys Cloud CX mindshare

As of November 2024, the mindshare of Genesys Cloud CX in the Contact Center Platforms category stands at 27.7%, down from 29.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
21%
Computer Software Company
12%
Financial Services Firm
11%
Government
7%
Manufacturing Company
7%
Healthcare Company
6%
Insurance Company
5%
Retailer
4%
Energy/Utilities Company
3%
Non Profit
3%
Construction Company
2%
Comms Service Provider
2%
Legal Firm
2%
University
2%
Real Estate/Law Firm
1%
Wholesaler/Distributor
1%
Outsourcing Company
1%
Media Company
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Hospitality Company
1%
Transportation Company
1%
Logistics Company
1%
Pharma/Biotech Company
1%
Engineering Company
1%
Consumer Goods Company
1%

Compare Genesys Cloud CX with alternative products

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Genesys Cloud CX customers

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