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Amazon Connect mindshare

Product category:
As of March 2025, the mindshare of Amazon Connect in the Contact Center Platforms category stands at 26.8%, down from 27.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Platforms

PeerAnalyst reports based on Amazon Connect reviews

TypeTitleDate
CategoryContact Center PlatformsMar 25, 2025Download
ProductReviews, tips, and advice from real usersMar 25, 2025Download
ComparisonAmazon Connect vs Five9Mar 25, 2025Download
ComparisonAmazon Connect vs Genesys Cloud CXMar 25, 2025Download
ComparisonAmazon Connect vs TalkDeskMar 25, 2025Download
Suggested products
TitleRatingMindshareRecommending
Genesys Cloud CX4.423.6%100%12 interviewsAdd to research
Five94.315.6%100%21 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
9%
Government
8%
Insurance Company
8%
Manufacturing Company
7%
Healthcare Company
5%
Outsourcing Company
5%
Educational Organization
4%
Comms Service Provider
4%
Real Estate/Law Firm
4%
University
4%
Retailer
3%
Media Company
3%
Legal Firm
3%
Hospitality Company
2%
Energy/Utilities Company
2%
Performing Arts
2%
Non Profit
2%
Wholesaler/Distributor
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Logistics Company
1%
Aerospace/Defense Firm
1%
Transportation Company
1%
Consumer Goods Company
1%
Marketing Services Firm
1%
Security Firm
1%

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Amazon Connect customers

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