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2021-11-22T09:41:00Z

Which is better - Genesys Cloud or Amazon Connect?

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1 Answer

DG
Real User
2021-11-29T12:35:11Z
Nov 29, 2021
Find out what your peers are saying about Amazon Connect vs. Genesys Cloud CX and other solutions. Updated: April 2025.
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Amazon Connect vs. Genesys Cloud CX comparison
Genesys Cloud CX and Amazon Connect compete in the cloud contact center solutions category. Despite both offering strong features, Genesys Cloud seems to have an upper hand due to its comprehensive features and high availability.Features: Genesys Cloud CX offers elastic scaling, a user-friendly interface, and seamless integration with platforms like WhatsApp. It ensures a reliable 99.99% availability and features an intuitive integration with various bots. These make it a preferred choice for...
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