Managed Services Engineer - AWS / UC & WAN at Digital Island
Real User
Top 5
2024-10-21T07:30:00Z
Oct 21, 2024
The pricing is rated ten due to its scalability and cost-effectiveness based on the level of usage. Several services are available to choose from, charging only when Lambda functions are triggered. The first question is scalability, and the cost-effectiveness is significant.
Amazon Connect, or AWS Connect, is a cloud-based contact center solution from Amazon Web Services. The platform stands out for its scalable cloud infrastructure that adjusts to fluctuating demand, eliminating the need to maintain physical hardware. Amazon Connect was developed to give Amazon customers personal, dynamic, and natural experiences. As their team said, "We couldn’t find one that met our needs, so we built it." They made this solution available for all businesses, and today,...
The pricing is rated ten due to its scalability and cost-effectiveness based on the level of usage. Several services are available to choose from, charging only when Lambda functions are triggered. The first question is scalability, and the cost-effectiveness is significant.
The tool's licensing model is pay-as-you-go.
The solution is neither very expensive nor very cheap. Amazon Connect is worth the money.
I would rate the pricing a nine out of ten, with ten being the most affordable. The pricing is quite reasonable. Connect charges fairly per call.
The pricing of the Amazon is reasonable compared to other cloud providers.
The tool is cheaper than on-premise contact centers.
I rate the tool's pricing an eight out of ten.