Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.
The pricing is a bit expensive. The price is worth it because it is worth it to use Genesys Cloud CX because of its multiple features. The reporting on Alteryx is leading. Their flexibility for complex routing is leading. Genesys's integration points with third-party applications are good. So, there are a couple of points where it is worth investing in Genesys Cloud CX. If the customer is not in the AWS ecosystem or their applications are not in that ecosystem – if they want a total contact center-oriented solution – then Genesys Cloud CX would be the preference, despite there being a huge investment to get the better solution.
Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for larger teams. This flexible pricing structure allows me to scale my expenses according to my needs. Compared to the previous on-premise product, which required purchasing a single license regardless of agent count, Genesys Cloud's licensing model offers me more cost flexibility.
Genesys for a long time has always been considered to be very expensive. What we've discovered over many years of using this solution, is that you always negotiate. I don't know anybody that would pay the list price. You always go to Genesys and discuss with them what you are trying to achieve. You discuss the extent of the platform, the number of agents, and all of the features that they need, and you will get an offer from Genesys, which you can then further negotiate if necessary. Nobody pays the list price. The list price is very expensive. The resulting price of Genesys Cloud can be considered expensive but it is normally competitive with what would be considered to be the competitors in the market. If you wish to do an implementation of the Genesys product, you would likely need a Genesys partner to help you. If you were a bank for example, or a travel agent or somebody who wanted to implement the platform, then you would need help. I don't think any business that is obviously focused on its business would know enough about Genesys to implement it without help, so you have to keep that in mind as an additional cost right off the bat. My experience has been that although Genesys does occasionally do implementations themselves using Genesys Professional Services, it is recommended that you would always have a Genesys partner as a system integrator who will help you create your platform. I would rate Genesys Cloud solution a 10. Genesys Cloud is an excellent platform.
Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support. As I'm part of the technical team, I don't have information on the exact pricing or costs for Genesys Cloud, but I know it will be more affordable than the old on-premise license.
Global Lead CTI Engineer at a tech services company with 11-50 employees
Real User
2022-11-21T13:35:20Z
Nov 21, 2022
With the features they're providing, the cost is quite reasonable. You get multiple features and a lot of options so you're getting value for money. The price is negotiable and depends on how much business you have with the company.
Genesys Cloud Consultant / Software Engineer at Hightelecom
Real User
2022-11-18T20:26:38Z
Nov 18, 2022
The cost depends on the type of license based on your organization's requirements and can get expensive. Genesys Cloud is currently one of the least-used solutions for contact centers in the world.
Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.
With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.
Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.
Pricing feedback suggests that it is less flexible compared to AWS. Overall it's affordable, as indicated by a pricing rating of four out of ten.
Pricing is rather expensive. Integration capabilities are costly and not easy.
The pricing is a bit expensive. The price is worth it because it is worth it to use Genesys Cloud CX because of its multiple features. The reporting on Alteryx is leading. Their flexibility for complex routing is leading. Genesys's integration points with third-party applications are good. So, there are a couple of points where it is worth investing in Genesys Cloud CX. If the customer is not in the AWS ecosystem or their applications are not in that ecosystem – if they want a total contact center-oriented solution – then Genesys Cloud CX would be the preference, despite there being a huge investment to get the better solution.
Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for larger teams. This flexible pricing structure allows me to scale my expenses according to my needs. Compared to the previous on-premise product, which required purchasing a single license regardless of agent count, Genesys Cloud's licensing model offers me more cost flexibility.
I rate Genesys Cloud CX's pricing a one out of ten.
Genesys for a long time has always been considered to be very expensive. What we've discovered over many years of using this solution, is that you always negotiate. I don't know anybody that would pay the list price. You always go to Genesys and discuss with them what you are trying to achieve. You discuss the extent of the platform, the number of agents, and all of the features that they need, and you will get an offer from Genesys, which you can then further negotiate if necessary. Nobody pays the list price. The list price is very expensive. The resulting price of Genesys Cloud can be considered expensive but it is normally competitive with what would be considered to be the competitors in the market. If you wish to do an implementation of the Genesys product, you would likely need a Genesys partner to help you. If you were a bank for example, or a travel agent or somebody who wanted to implement the platform, then you would need help. I don't think any business that is obviously focused on its business would know enough about Genesys to implement it without help, so you have to keep that in mind as an additional cost right off the bat. My experience has been that although Genesys does occasionally do implementations themselves using Genesys Professional Services, it is recommended that you would always have a Genesys partner as a system integrator who will help you create your platform. I would rate Genesys Cloud solution a 10. Genesys Cloud is an excellent platform.
Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support. As I'm part of the technical team, I don't have information on the exact pricing or costs for Genesys Cloud, but I know it will be more affordable than the old on-premise license.
With the features they're providing, the cost is quite reasonable. You get multiple features and a lot of options so you're getting value for money. The price is negotiable and depends on how much business you have with the company.
The cost depends on the type of license based on your organization's requirements and can get expensive. Genesys Cloud is currently one of the least-used solutions for contact centers in the world.