Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.
Product Manager at a computer software company with 5,001-10,000 employees
Reseller
Nov 30, 2023
The most valuable features include being an omnichannel solution with customer journey insights, full reporting, and continuous updates based on consumer feedback through their portal.
Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels.
With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.
Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.
Its comprehensive single application includes everything from reporting to IVR and workflows.
The most valuable features include being an omnichannel solution with customer journey insights, full reporting, and continuous updates based on consumer feedback through their portal.
Genesys Cloud is an excellent platform.
What's most valuable in Genesys Cloud is that it's easier to use because everything is already built.
Another valuable feature of Genesys Cloud is drag-and-drop.
Predictive engagement and gamification are valuable features with good inbound functionality.
The stability is really good.