What's most valuable in Genesys Cloud is that it's easier to use because everything is already built.
Another valuable feature of Genesys Cloud is drag-and-drop.
Genesys Cloud CX is a reliable platform with 99.99% availability and elasticity, providing chatbots and predictive engagement to enhance customer interaction. It integrates comprehensive tools like reporting and IVR within a single application. Continual updates and extensive training resources foster user competence. However, process automation is new, AI and reporting need enhancements, and pricing lacks flexibility. Users seek more autonomy in troubleshooting and accessing logs.
