Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Get the CRM Buyer's Guide and find out what your peers are saying about Interactive Intelligence, Genesys Cloud CX, eGain Solve and more!
Interactive Intelligence is the #34 ranked solution in top CRM solutions. PeerSpot users give Interactive Intelligence an average rating of 9.0 out of 10. Interactive Intelligence is most commonly compared to Genesys Cloud CX:
Interactive Intelligence vs Genesys Cloud CX.
As of November 2024, the mindshare of Interactive Intelligence in the CRM category
stands at 0.2%, up
from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM
Key learnings from peers
Valuable Features
"Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
Room for Improvement
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
