Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
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Interactive Intelligence is the #45 ranked solution in top CRM solutions. PeerSpot users give Interactive Intelligence an average rating of 9.0 out of 10. Interactive Intelligence is most commonly compared to Microsoft Dynamics CRM:
Interactive Intelligence vs Microsoft Dynamics CRM.
As of January 2026, the mindshare of Interactive Intelligence in the CRM category
stands at 0.8%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Market Share Distribution
Product
Market Share (%)
Interactive Intelligence
0.8%
Microsoft Dynamics CRM
2.5%
SAP CRM
2.2%
Other
94.5%
CRM
Key learnings from peers
Valuable Features
"Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
Room for Improvement
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
