Compare ARCON vs OpenText

ARCON

Based on 39 reviews.

OpenText

Based on 1676 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ArcSight Intelligence

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Webroot Business Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

OpenText ALM / Quality Center

14 reviews

OpenText Data Protector

9 reviews

ArcSight Enterprise Security Manager (ESM)

15 reviews

Top Industries

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

Don Ingerson
QA Automation Engineer at Global Fortune 500 Company
QTP is a functional and regression automation tool originally developed and marketed by Mercury Interactive which HP...
Read full review of OpenText UFT One »
HelenSague
Senior Performance Testing Specialist at Canadian Pacific Railway
Our use case is very complex because our company uses a lot of tools. We have more than 500 applications. Some of...
Read full review of OpenText LoadRunner Professional »
Christopher M Cook
Senior Service Analyst at Exelon

Read full review of OpenText SiteScope »
RamSharma1
Performance Lead Manager at Wipro Limited
We create workload models based on requirements, which vary by company. We also create scenarios to simulate...
Read full review of OpenText UFT Developer »
Anonymous User
Vice President, Cybersecurity at a financial services firm
We manage the overall software development security organization, encompassing assistance to all developers across...
Read full review of Fortify Static Code Analyzer »

Review 1 of 5

Customer Service

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Fabrice Beaux
Managing Partner at InterHyve
I didn't use their technical support much.
Read full review of Webroot Business Endpoint Protection »
Ilyas Sadibekov
Consulting Engineer at a consultancy
We had some cases open with the vendor concerning bugs and received very good help. They are responsive and solve our...
Read full review of Fortify WebInspect »
Sachin_Shetty
Senior Data Analyst at Belhopat Global Services Private Limited
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of OpenText Content Manager »
Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at Habib Bank Limited
Customer service has not been up to the mark. They take longer than they should to resolve issues.
Read full review of ArcSight Analytics »
HemantMittal
Project Manager at Infosys
Open Text's technical support has a lot of skills for troubleshooting and resolving issues.
Read full review of OpenText 360 for SharePoint »
Andrea Trespidi
Storage & Backup Engineer at a tech vendor
Technical support has not been good recently and in several cases, I have found the solution myself. I would expect...
Read full review of OpenText Data Protector »
Olajide Olusegun
Network Team Lead at Atlas Security
We had a call with technical support today to discuss the issue of their dashboard not being user-friendly. Following...
Read full review of ArcSight Logger »
Anonymous User
Test Manager at a energy/utilities company
We have had a bit of trouble at times and, in all fairness, sometimes we felt quite left alone. We've approached...
Read full review of OpenText ALM / Quality Center »
Bill Lim
System Engineer at Tarch
I rate Micro Focus support six out of 10. In the past, I contacted Micro Focus support frequently, but most of my...
Read full review of OpenText Data Protector »
Anonymous User
Records Management Administrator
Technical support was phenomenal when we were with MDY because we had more of a connection with the help desk....
Read full review of OpenText Content Manager »
Belgin Wolard
Sr. Test Automation Engineer
In terms of technical support, I usually get solutions to my issues. I did not have any issues to call technical...
Read full review of OpenText ALM / Quality Center »
Anonymous User
Technical Leader / Business Intelligence Consultant
They are very professional and responsive.
Read full review of Vertica »
Anonymous User
Global Monitoring Systems Engineer at a financial services firm
I've never used technical support. I've never needed any assistance.
Read full review of OpenText Operations Bridge »
Anonymous User
AVP Quality Assurance at a financial services firm
We have definitely used tech support, and the skill level varies (this is before the Micro Focus integration). When...
Read full review of OpenText ALM / Quality Center »
Anonymous User
Security Engineer at a financial services firm
For higher severity, their support team is working absolutely fine and responding in a timely manner. However, for...
Read full review of Sentinel »
Anonymous User
QA Manager at a individual & family service
Our experience with the HPE support was not great. We have not used Micro Focus yet. Based on that, we switch to a...
Read full review of OpenText ALM / Quality Center »
Anonymous User
Project Analyst at a financial services firm
Their support is good, but sometimes, they take a bit longer. For high severity incidents, they should properly...
Read full review of Fortify on Demand »
Anonymous User
Senior Manager at Rolls Royce
We have a technical support engineer from HPE if we have any questions. If we have any errors, we need to use our...
Read full review of OpenText Data Protector »
Anonymous User
IaaS Manager
I'm not involved in the technical support that much.
Read full review of OpenText Operations Bridge »
Anonymous User
Big Data DBA & DevOps at a tech vendor
It used to be 10/10 but now it's 8/10. Maybe it's because they were bought by HP which is a big company and the...
Read full review of Vertica »
Anonymous User
Consultant at a tech consulting company
Customer Service: I rate customer service 9/10. Technical Support: I rate technical support 9/10.
Read full review of OpenText UFT One »
Anonymous User
Project Manager at a computer software company
Technical support is okay. Occasionally, it takes them a while to get back to you. However, once you are in contact,...
Read full review of NetIQ Access Manager »
Anonymous User
Senior business Intelligence consultant at Asociación SevillaUP
N/A, not used.
Read full review of Vertica »
Daniel JAMET
Conformity Controller at Stet
There is room for improvement in the technical support services in terms of responsiveness and proactive assistance.
Read full review of Fortify Static Code Analyzer »
William Linn
Enterprise System Management at a tech services company
Customer Service: Average, but a lot depends on the level of support agreement and the responses of the sales...
Read full review of Micro Focus OpenView [EOL] »
AsstDirector497
Assistant Director, IT Operations at a financial services firm
We contact tech support, but it wasn't me directly involved in that because I've got a bit of a project team that's...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
IT Administrator at a tech services company
Customer Service: HP customer service is usually very personal, reachable and effective. Technical Support: HP...
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
IT Specialist at Starwood Hotels & Resorts Worldwide, Inc.
Customer Service: The sales support is too poor and there is no point of contact, local representatives are not in...
Read full review of Mozy Pro [EOL] »
Anonymous User
VP IT Operations at RAK Ceramics
Technical support is good in parts. We have three centers. We have a center in the UAE, which is our biggest center....
Read full review of OpenText Output Management »
Anonymous User
Principal Business Analyst at a financial services firm
The technical support is pretty good. It probably depends on the support contract type you have. Our contract works...
Read full review of OpenText UFT One »

Review 1 of 30

Technical Support

No Data Available

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