Compare ARCON vs OpenText

ARCON

Based on 40 reviews.

OpenText

Based on 1693 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ArcSight Intelligence

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Webroot Business Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

OpenText ALM / Quality Center

16 reviews

OpenText Data Protector

8 reviews

ArcSight Enterprise Security Manager (ESM)

11 reviews

Top Industries

Educational Organization

65%

Computer Software Company

Financial Services Firm

Government

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »

Review 1 of 3

Don Ingerson
QA Automation Engineer at Global Fortune 500 Company
QTP is a functional and regression automation tool originally developed and marketed by Mercury Interactive which HP...
Read full review of OpenText UFT One »
HelenSague
Senior Performance Testing Specialist at Canadian Pacific Railway
Our use case is very complex because our company uses a lot of tools. We have more than 500 applications. Some of...
Read full review of OpenText LoadRunner Professional »
Anonymous User
Sales Engineer at a tech consulting company

Read full review of OpenText Documentum »
Anonymous User
Process Owner E/E Test Management at a transportation company
We are using ALM Octane for electronic component testing and validation. We have a few departments where they are...
Read full review of OpenText ALM Octane »
Anonymous User
Vice President, Cybersecurity at a financial services firm
We manage the overall software development security organization, encompassing assistance to all developers across...
Read full review of Fortify Static Code Analyzer »

Review 1 of 5

Customer Service

S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Victor Horescu
Owner at iQST
There are issues with the technical support. Resolving your issues takes quite a long time until you get a guy who...
Read full review of OpenText UFT One »
Volodymyr Bondarchuk
Senior System Engineer at Novell
Micro Focus Operations Bridge has good support and service from the vendor, but I'd rate support as four out of five...
Read full review of OpenText Operations Bridge »
Anonymous User
Software and Data Architect at a computer software company
The support was slow and didn’t provide a solution in most cases. The community proved to be the better source for...
Read full review of Vertica »
Anonymous User
Consultant/Partner at a tech consulting company
Quite responsive.
Read full review of OpenText LoadRunner Cloud »
Anonymous User
Member of Technical Staff at a tech company
The level of technical support by the sales engineers during our PoC was excellent.
Read full review of Vertica »
Anonymous User
Automation specialist at a financial services firm
When support is dedicated, it works well.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Senior Manager - Projects at a energy/utilities company
I haven’t used technical support, but my team has. I don't know about their experience with them, but if they were...
Read full review of OpenText ALM / Quality Center »
Anonymous User
Quality Assurance Analyst at a tech services company
Customer Service: 4/5 Technical Support: 4/5
Read full review of OpenText LoadRunner Professional »
Anonymous User
Process Owner E/E Test Management at a transportation company
I'm very proud of the opportunity that OpenText offered to our team, to be something of a design partner. We have a...
Read full review of OpenText ALM Octane »
Anonymous User
Backup Engineer at a manufacturing company
Customer Service: 8/10. Technical Support: 8.5/10.
Read full review of OpenText Data Protector »
Subodh Koparde
Enterprise Architect at a financial services firm
Technical support is pretty good.
Read full review of OpenText 360 for SharePoint »
Anonymous User
Build, Release and Deployment Integrator at a healthcare company
Customer Service: Excellent. Our original pre-sales technical contact is now in a different position within the sales...
Read full review of OpenText AccuRev »
Arif Ahmed
Sr. QA Automation Specialist at Department of Transportation NYC
Their tech support is pretty good. They try to document things and they are organized. I would say I've had good...
Read full review of OpenText LoadRunner Professional »
Scott Brown
Records Manager at a sports company
I haven’t used technical support that much, but the times I did use it, it was OK.
Read full review of OpenText Content Manager »
Jason Stevens
Senior Network Engineer at Computer Consultants
I would say on a scale of one to 10, I'd give them a five. Their support is just average. We have had to call in tech...
Read full review of Webroot Business Endpoint Protection »
Anonymous User
IT Admin at a financial services firm
It's very good.
Read full review of Agile Manager [EOL] »
Anonymous User
Project Manager at Fingerprint Consultancy
Technical support was very helpful. It takes time for them to understand the issue, but once it is understood, they...
Read full review of Micro Focus Network Management Center [EOL] »
Narendra Vajrala
Sr. Services Analyst at Exelon
OpenText Documentum's support resources are always available.
Read full review of OpenText Documentum »
Anonymous User
Engineer at a tech services company
HPE provides excellent technical support. The process is lengthy and time- consuming, but the quality is excellent.
Read full review of OpenText LoadRunner Professional »
KimberlyGoodman
Consultant at a tech services company
Technical support so far has been great. I've found that we can tell them about an issue, and they're usually back to...
Read full review of OpenText ALM / Quality Center »
Jatinder_Singh
Solutions consultant at a computer software company
We contact the support to resolve documentation challenges. The tool's support is good.
Read full review of OpenText Extended ECM »
Jasreet Kaur
QA Engineer at Amadeus
Technical support has been good so far. They've implemented our requirements on time, with no delays.
Read full review of OpenText ALM Octane »
Anonymous User
Release Manager at United Airlines
I've never had to contact them.
Read full review of OpenText Service Manager [EOL] »
SenrSyseng67
Senior Systems Engineer at a tech services company
On occasion, we have contacted customer support. We have bought a support contract just in case there is any failure...
Read full review of ArcSight Analytics »
Anonymous User
IT Adminstrator at a insurance company
While they're fairly knowledgable, they're not very responsive. The turnaround time on critical tickets can be many...
Read full review of OpenText Data Protector »
Anonymous User
Director Enterprise Solutions at Applied Computer Soultions
We contacted technical support a couple of times during upgrades, but I wouldn't say that the issues were anything...
Read full review of OpenText Data Protector »
BoykoVasilev
IT Specialist at a financial services firm
I have been in contact with support many times and from my point of view, they are okay. In most cases, however, they...
Read full review of OpenText Real User Monitoring »
Anonymous User
Sales Manager at a tech services company
We are somewhat satisfied with tech support.
Read full review of OpenText Project and portfolio Management »
Anonymous User
Mexico Operations Manager at Tsoft
We are the first step of technical support for our customers. We escalate tickets to HPE, and we don't have problems.
Read full review of OpenText UFT Digital Lab »
Tom Haakma
Director of Security at Merito
Technical support is an area that can be improved and I think that it's been a known issue since the Fortify team was...
Read full review of Fortify Application Defender »

Review 1 of 30

Technical Support

No Data Available

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