Service and Support
OpenText UFT Developer customer service and support receive mixed feedback. Some users find technical support responsive and beneficial, with efficient access to developers. Many note its slow response and limited problem-solving capacity. Feedback emphasizes support's inconsistent performance, varying from excellent to unsatisfactory. Users appreciate direct interaction with project managers and developers, though others point out unresolved bugs and lengthy processes. Overall, satisfaction levels fluctuate, with calls for faster, more knowledgeable assistance.
Deployment
OpenText UFT Developer's initial setup is mostly straightforward. Users note it installs easily with minimal issues. Integration with existing systems, like ALM, is generally smooth, but some face challenges with licensing, compatibility, and environment setup. Complexity varies, particularly for those unfamiliar with the tool, yet many praise its simplicity compared to alternatives like Selenium. Some installations are quick, while a few organizations experience longer deployment due to specific integrations and technical requirements.
Scalability
OpenText UFT Developer provides significant scalability, catering to cloud environments and complex systems. Many entities note its adaptability, especially when integrated with developer platforms like Eclipse. Scalability depends on the design framework. Users transition to LeanFT for enhanced flexibility, although scripting complexities and license costs may pose challenges. The application successfully supports enterprise-scale needs, with some pointing to the need for improvements in browser compatibility. LeanFT enhances scalability by moving functionality client-side. Entities are expanding user access gradually.
Stability
OpenText UFT Developer exhibits varying stability. Users find it generally stable, with some experiencing crashes or bugs, often influenced by external factors like Windows updates or browser settings. The platform's evolving nature requires users to adapt it to their changing needs. Some report needing specific configurations for optimal performance. While it performs better for simpler tasks, complexity may lead to decreased reliability. Users appreciate its training ease and find it more stable than comparable tools.