Compare ARCON vs SolarWinds

ARCON

Based on 40 reviews.

SolarWinds

Based on 382 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

December 2024

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: December 2024

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Popular Solutions

ARCON Privileged Access Management

13 reviews

ARCON Secure Compliance Management

1 reviews

ARCON Privileged Access Management SaaS

1 reviews

SolarWinds NPM

17 reviews

SolarWinds Server and Application Monitor

10 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

Top Industries

Educational Organization

65%

Computer Software Company

Financial Services Firm

Government

Educational Organization

48%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
I use the solution in my company since the product is very good. In one of the use cases attached to the solution, I...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 4

MohitKumar
Senior Specialist at a consultancy
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. Basic...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
We use the solution to manage network devices such as Cisco switches, Palo Alto devices, and Cisco devices in our 34...
Read full review of SolarWinds Network Configuration Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
Read full review of SolarWinds ipMonitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »

Review 1 of 5

Customer Service

S Azeem
Technology Manager at a computer software company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Mahmoud Osama
IT System Administrator at a energy/utilities company
Technical support could definitely be better. I have opened a ticket with technical support, but with no response.
Read full review of SolarWinds Kiwi Syslog Server »
Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of SolarWinds Network Configuration Manager »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Support is very good. You raise a ticket, you get a response, and they're technically good. That's what the main...
Read full review of SolarWinds NetFlow Traffic Analyzer »
KhalidOmer
Data Center Engineer at a retailer
I am satisfied with the solution’s technical support.
Read full review of SolarWinds Server and Application Monitor »
Omer_Khan
ICT Design Manager at a hospitality company
Technical support is good, however somewhat delayed due to the time difference. We had some troubleshooting issues...
Read full review of SolarWinds NPM »
Carlos Camargo
Senior Operations Manager at Sencinet
The technical support is generally excellent, and the support team takes a proactive approach. They offer valuable...
Read full review of SolarWinds Server and Application Monitor »
Hisham Sahid
Network IT Team Leader at a manufacturing company
I have experience with the solution's technical support. Based on my team's interactions with the technical support...
Read full review of SolarWinds IPAM »
Vijay Samant
Assistant Manager at Just Dial Limited
The support is good. I rate the support from SolarWinds NPM a five out of five.
Read full review of SolarWinds NPM »
Erick Kahozi
Network Engineer Coordinator at a mining and metals company
We have a person in-house that will bring issues to our attention, and if we need to, we will escalate to support.
Read full review of SolarWinds Network Device Monitor »
JohnTamakloe
Solutions Architect at a tech services company
I rate SolarWinds support eight out of 10. They're very helpful.
Read full review of SolarWinds Security Event Manager »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
The support could improve by being quicker.
Read full review of SolarWinds NPM »
Anonymous User
Consultant Avant-vente Réseau at a tech vendor
Technical support is excellent. There's also great documentation both for assisting in setting the solution up and...
Read full review of SolarWinds Network Automation Manager »
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »
DineshNekkanti
Digital Innovation at Bobcat Company
Technical support has always been great. They are very responsive. We've been satisfied with their level of support.
Read full review of SolarWinds NPM »
Anonymous User
Founder Director at a tech services company
Customer Service: Customer service is fairly good. Technical Support: Technical support is good.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Solutions Architect at Fishtech Group
I would say that the technical support is good, although not great. Certainly, it is passable.
Read full review of SolarWinds Pingdom »
Anonymous User
Managing Director at a consultancy
There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of...
Read full review of SolarWinds NPM »
Anonymous User
Software Engineer at a tech vendor
The technical support has been excellent. We've had a great relationship with the support team; they've been very...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
SolarWinds SME at a tech services company
Technical support is good, but I got faster answers from the community pages.
Read full review of SolarWinds NPM »
Anonymous User
Managing Director at a consultancy
SolarWinds is a traditional software company, which means that you can get help from them.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Network Engineer at a logistics company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Engineer at a tech vendor
The support is good. Previously, the support was not good. However, they've improved it over the last two years. 2020...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Software Engineer at a manufacturing company
Till now, I haven't experienced a "wow" factor with SolarWinds' technical support.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Neelam
Senior Associate Consultant at a tech services company
I have not contacted the support for SolarWinds Server and Application Monitor.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
We have been in contact with technical support and they are good.
Read full review of SolarWinds NPM »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
Crismar Baste
Senior Tech Support Engineer | Project Implementation Head at a tech company
I haven't needed to contact technical support because I never had a problem with it.
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 30

Technical Support

No Data Available

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