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Cisco vs Genesys

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Cisco
Based on 3342 reviews.
Genesys
Based on 17 reviews.
Latest Research
Overview
Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.
Information Not Available
Sample Customers
Cisco Unified Communications
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Cisco Jabber
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Cisco Unified Contact Center Express
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Cisco Unified Customer Voice Portal (Unified CVP)
Sony Marketing (Japan) Inc.
Cisco Unified Contact Center Enterprise
Cimpress, Energisa, Raiffeisen Bank
Cisco Webex Experience Management
HDFC, PUMA, Dessert School, Caratelane, MYA, Tata Steel, Titan, University of Essex, Voonik, Fasttrack, Yatra, Central, MakeMyTrip
Cisco Webex Contact Center
AON, Office Depot, American Red Cross
Cisco Finesse
ZEISS
Genesys PureConnect
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Genesys Cloud CX
1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
Genesys Voice Platform
Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
Interactive Intelligence IVR
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz
Popular Solutions
Top Industries
Educational Organization
22%
Computer Software Company
18%
Financial Services Firm
7%
Manufacturing Company
6%
Educational Organization
19%
Computer Software Company
12%
Financial Services Firm
11%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
Review 1 of 30
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Technical Support
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